Hi everyone,
I hope someone can help me with this frustrating issue.
I bought my laptop on June 25, and since June 27 I've been experiencing the following problem during gaming sessions:
- The built-in keyboard suddenly stops responding, and then the fans ramp up to maximum speed. About 10–15 seconds later, the computer shuts down. Interestingly, I can still move the in-game character using an external mouse—there’s no lag or noticeable performance drop—just that the keyboard stops working out of nowhere, and then the system crashes.
This has been happening roughly every two days since I bought the laptop.
I've tried every possible solution I could find on forums, including:
- A clean installation of Windows 11 with up-to-date, authorized drivers
- Checking the power adapter connection
- Checking battery health using HWMonitor (see attached screenshots)
- Monitoring temperatures (they stay between 80–95°C, which is reportedly normal for this laptop model)
- Reviewing the Event Viewer logs (notably Event ID 6008, but the logs are inconclusive)
- Disabling "Processor Performance Boost Mode"
- Updated Bios version to 1.05
I’ve even found users experiencing exactly the same issue, but none of the threads I’ve found have a clear solution. This makes me think it could be a factory defect in this laptop series or a driver-related problem.
One serious complication is that I'm currently outside the United States, so returning the laptop or getting a technical inspection under warranty would be very difficult.
Can anyone help or provide guidance?
Thanks in advance.
