Nitro ANV15-51 Battery detected but not charging, BIOS update blocked by low battery?

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JediDoc
JediDoc Member Posts: 3 New User
edited 3:16PM in Nitro Gaming

Here's the problem: When i started my pc Nitro AN515-5 the battery led light up, signaling it works (It does that if i unplug and plug in the cable too), when loaded into Windows it showed up in the bottom right corner, as it should, signaling it's charging. After a couple of minutes it disappeared.
What i did: run dyagnostics and the usual cmd powercfg /batteryreport and powercfg /energy to get the bearing of the situation and in the first minutes the battery actually showed up, working, then it disappeared; I tried to reset the battery (shutting off the pc, unplug, bottom reset button, wait 30 min) and the problem still persisted; last thing was trying to force drivers update and reinstall them by unistalling the battery itself from Windows.

After a few resets (I tried different things for a couple days), now the Battery appears but won't charge. I tried the usual sospects, again, but i don't know ho to proceed further.

Scowering the web i found that i could, theoretically, update the Bios and check if that works but here comes the problem, i cannot update the Bios because the battery it's too low to update, even when pluged in, and i can't update via DOS cause i don't have a USB stick (and i don't want to push my luck in uncharted terrytory for me).

If you need more information about the issue, i can provide more.
Please help me, warranty is still valid on the device and i prefer not to send it away for however long it takes (I use it for work too and don't have another device as a backup)

[Edited the thread to add model name and issue detail to the title]