Laptop under warranty, repeated part replacements but still not fixed

alnasimmd94
alnasimmd94 Member Posts: 2 New User
edited July 29 in Aspire Laptops

the product serial number NHQMYSI003XXXX vide Case Reference No XXX.
There are many issues in my laptop. My laptop is under warranty now so many issues are arising. Till now 2 parts of my laptop have been replaced but still my issue has not been resolved.And now the engineer from the service center has taken my laptop with him Because right now it seems there is a battery or motherboard issue in it, so he will take a service canter with him.
It took 2 to 3 days for 2 parts to arrive and I am facing problem in doing my work also.I don't know how many parts will be required in my laptop as my laptop is not even 1 year old yet.
My request is that you give me a replacement for my laptop because this matter seems very big.Yes, I may see other issues with this laptop as well. I might have got mentally disturbed due to this laptop.
Please replace this laptop with a new laptop,
Thanking you

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Answers

  • StevenGen
    StevenGen ACE Posts: 15,229 Trailblazer
    edited July 22

    Hello alnasimmd94, sorry for all this inconvenience that you are having with your Acer laptop, but we at Acer community are users of Acer products just like you that exchange and share ideas of fixing certain problems with Acer products, and we don't have any influence on Acer Tech Support in your country to replace your laptop "whatever model it is".

    Note: I suggest that you deal with Acer Tech Support in your country, as they are the only people that can fix and/or replace your laptop model for a new laptop if they can't fix your existing laptop. Good luck and hope this helps you out further.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • alnasimmd94
    alnasimmd94 Member Posts: 2 New User
    edited July 29

    Reference Case Id No XXXXX
    There are many issues in my laptop. My laptop is under warranty now so many issues are arising. Till now 3 parts of my laptop have been replaced but still my issue has not been resolved.
    The service center did not give me the laptop but the service center has closed my case ID.
     I am facing problem in doing my work also.I don't know how many parts will be required in my laptop as my laptop is not even 1 year old yet.
    My request is that you give me a replacement for my laptop  with alimony amount because this matter seems very big.Yes, I may see other issues with this laptop as well. I might have got mentally disturbed due to this laptop.
    Please replacement this laptop with a new laptops 
    Thanking you

    [Edited the thread to hide sensitive content]