Bluetooth Headset Compatibility on my Acer XC-885 desktop PC running Windows 11

stevemackenzie

Hi, I’m having problems using my new Earbay BT68 headset and my Acer XC-885 desktop PC running Windows 11.

I get the headset connected without any problems.

If I go into settings and test input and output, they both sound fine. However, if I try and use the headset in WhatsApp then when I test the input, my voice sounds very distorted.

I get the same result if I log onto my work PC via VDI and use Teams. The headset seems to work fine with my mobile, so I assume it is something to do with the configuration on my desktop.

Looking for some help to resolve this.

[Edited the thread to add model number to the title]

StevenGen

https://community.acer.com/en/discussion/727064/bluetooth-headset-compatibility-on-my-acer-xc-885-desktop-pc-running-windows-11

Make sure that WhatsApp is installed properly and all its audio settings Video & Voice is appropriately set. Go to Settings in Win-11 > System > Sound (see caption below) for the sound and microphone settings, as you probably haven't fine tuned your Earbay BT68 headset to Win-11 OS.

Also, remember that audio drivers are not only governed by the Realtek driver as its also governed by the Intel and if you have a dedicated GPU card its determined by that of its an NVidia GPU driver also, so if you want to update all the sound aspects of the Aspire XC-885 desktop, you need to update the Realtek, Intel and NVidia drivers together, Good luck and hope this helps you out to solve the audio issues.

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