My touchscreen stops working randomly, even without USB devices

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EmilyAllen
EmilyAllen Member Posts: 1 Newbie
edited 5:07AM in Aspire Laptops

I have an Aspire 3 15 that is only a few weeks old. The touchscreen keeps not working. I called customer support once, and the agent told me that any time something gets connected by USB the touchscreen will stop working. He walked me through going to the Device Manager, choosing Human Interface Devices, and disabling one of the options. Then I had to restart my laptop.

Upon restart, things worked correctly. But the time after that that I used my computer, not so much. The touchscreen failed again. I have not managed to get the touchscreen to work again. It doesn't matter that I hadn't connected any devices by USB. Just nothing on the touchscreen.

How do I go about getting this issue fixed?

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