I forgot my password and I don't have a BitLocker key and I can't unlock my device

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MohamedAhmed0429
MohamedAhmed0429 Member Posts: 2 New User
edited July 17 in Aspire Laptops

I own an Acer Aspire 3 and I forgot the password and my hard drive has BitLocker on it but I don't have the BitLocker key and I don't have a Microsoft account linked to my device so I can access the BitLocker key and I have a lot of important and expensive files and I can't access them. I want a solution to unlock my device and my device has Windows 11 on it

Answers

  • StevenGen
    StevenGen ACE Posts: 14,819 Trailblazer

    All the BitLocker keys are automatically listed in the Microsoft account, if you don't have a Microsoft account then go and open an account as the BitLocker key will be listed there after you open and register this list the Aspire 3 laptop there.

    As and if you have lost the other account password where the BitLocker keys are, we at Acer community can NOT assist you with any passwords or keys for Windows OS or bios or BitLocker as its forbidden in this community rules to do so. Send your laptop to Acer Tech Support and/or get a technician to this for you, as we can't help you if you cant get into your laptop or get the BitLocker key. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍