Acer xl series television failure service, need a resolution asap.

Options
anburajchinnaiya
anburajchinnaiya Member Posts: 1 New User
edited 2:02AM in Monitors

Dear Acer TV Management & Indkal Technologies,

I am one of your customers who bought xl series of television with the hope that acer will do good on their products and service. My first laptop is from the acer and still it is running good. With the same mythology, I bought acer android tv 70inch on Amazon by 2022 December. It was running fine until this June 2025. I noticed blur video on half of my screen, then I made a service call by 11th June and got a ticket number. I had a confidence that anyway acer going to help me out and resolve this since my 3 year warranty is still in place.

All my hope started shattering from the moment I am facing delay on assigning engineer to my complaint. After several follow-ups and escalation I got one engineer visited my home by 17June 2025. The sad part is he doesn't have any instruments to open the tv. He just taken few photos and shared with the shop and mentioned one more technical guy will come next day for the details review. But no one appreaed next day.

Then again after a continued follow-up by 20th June 2025 one engineer came to home and checked the tv mentioned the display panel is gone, he need to make an order and will inform company you can followup with customer care.

After 2 days by 25th June indkal technologies escalation team called me and told that they don't have my model tv with them, but they will share us another 70inch tv and got my mail and address.

Then it took 5 days to get my TV from the delhivery which is delivery partner of Indkal Technologies. By 30th June it got delivered. The guy who delivered was asking what this big parcel is. They don't have any clue on WhatsApp is inside. No handle with care writings in the box. It is just a bubble wrap.

My follow-up journey not ended there, again I am following up for installation. After several follow-ups by 4th July installation person came to my home and opened the box. He kept old tv aside and new tv on table and powered it. Here the twist started. It was broken TV. He took video of unboxing and installation and shared me the same. Reported the same to acer shop and the indkal technologies.

Same day I made a call and informed the same, representative was apologized me and gave me a hope with 24-48 hours they will be dispatching me another tv. I believed the same and waited for them. Nothing processed. 7th July I called them back to understand the status. I was transferred to escalation team where i was given option of new tv or refund. At the time also I was saying I am okay with tv but please process it soon because it's already 1 month. Then they mentioned within today we will confirm you sir. Tomorrow you can call us if not.

Since there was no show up from them I called back tomorrow 8th July and checked about it. There were no proper information. But again I was given a option for refund. So, I have chosen the refund option. They told they will raise this request I will be getting a call back from back end team within 24-48 hours with the mail regarding the same so you can share your account details and they will share you the credit note. After that your fund will be returned.

10th July - waiting for hod approval, wait for mail which comes in same day before EOD.

11 July - Same reply same assurance.

12 July - even more assured words and assured hope.

Just want to understand having a hope on acer is a mistake?

Answers

  • StevenGen
    StevenGen ACE Posts: 14,783 Trailblazer
    edited 2:51AM

    This Acer community is an international community that is not Acer in your country and/or has anything to do with Acer TVs technical service. Acer community is a peer to peer community of consumers of Acer products just like you, that we exchange solutions and ideas of appropriate technical problems of Acer products, but we mainly deal with Acer computers like laptops and desktops and AIO computers.

    I advise you to do the following, as you would be much better off to solve this TV service solution by contacting Acer Technical Support in your country. Acer monitor AOPEN warranty is for 3 years, but I don't know what the warranty on your Android TV 70" that you bought from Amazon in December 2022 is, so make sure that the warranty is still valid in 2025.

    As in my country the monitor products under the AOPEN warranty are covered for 3 years and I don't know what your 70" TV is bought in 20222 the warranty is, as its different in every country. Good luck and hope this helps you out to solve this problem.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • slicemaster
    slicemaster Member Posts: 1 New User

    I can't believe how unpredictable product support can be these days. Once, just like with your Acer TV situation, I waited weeks for help when my washing machine refused to spin. My attempts to get a technician out reminded me of a challenging Slice Master level where every move takes patience and a bit of luck. Customer service journeys really are an unexpected adventure!