Can't install DTS Audio Processing on TravelMate P614-53-TCO – missing DTS-dtsaudioprocessinghsa.inf

Hello,

I’m using an Acer TravelMate P614-53-TCO running Windows 10 Pro, and I’m encountering an issue while trying to install "DTS Audio Processing" from the Microsoft Store.

The installation fails and shows the following error message:

"Some dependencies are missing. Make sure the following drivers are installed: 'DTS-dtsaudioprocessinghsa.inf'"

I have tried:

Clicking "Retry" several times
Updating all Windows components and drivers via Windows Update and Acer support site
Restarting the system

Unfortunately, the issue persists. It seems that the necessary driver file DTS-dtsaudioprocessinghsa.inf is missing or not

available through normal updates.

Could someone please help me with the following:

Where can I download the missing driver or INF file manually?
Does Acer provide this driver officially for TravelMate P614-53-TCO?
Is there any workaround or alternative method to enable DTS Audio Processing?

I have attached a screenshot of the error message for your reference.

Thanks in advance for your help!

-

Accepted answers

All comments

StevenGen

https://community.acer.com/en/discussion/726744/cant-install-dts-audio-processing-on-travelmate-p614-53-tco-missing-dts-dtsaudioprocessinghsa-inf

Your Acer TravelMate P614-53-TCO laptop was designed by Acer specifically for the Win-11 24H2 and to its latest OS build: 26100.4484 version OS, also make sure that you have the last bios version 1.18 installed, as using Win-10 Pro is not advisable especially for apps that are designed for the latest versions of Win-11, as that could be a reason why you are having problems installing DTS and those component's of DTS are missing.

I suggest that you install Win-11 Pro if you need the additional components that Pro provides, as and also, Win-10 Home and Pro and all versions of Win-10 Microsoft support will be terminated at the end of September 2025, so you are advised to upgrade to Win-11, as then DTS will install properly. Good luck

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Axxo

The error "DTS audio processing.inf" often indicates an issue with the DTS audio drivers or software on your computer, particularly when installing or updating the DTS audio processing component. This can manifest as settings being unavailable or installation failing with a missing dependency error.
Here's a breakdown of potential causes and solutions:-

Possible Causes:
Driver Issues:
Outdated, corrupted, or incompatible DTS audio drivers are a common culprit.
Software Conflicts:
Other audio software or devices might interfere with DTS functionality.
Missing Dependencies:
The installer may be unable to locate necessary files like "DTS-dtsaudioprocessinghsa.inf".
Service Issues:
The DTS audio service (DtsApo4Service) might not be running or properly configured.

BIOS Settings:
In rare cases, BIOS settings might need adjustment, especially if you're experiencing persistent issues after other troubleshooting steps.
Troubleshooting Steps:
1. Restart your computer:
A simple restart can resolve temporary software glitches.
2. Check for Windows Updates:
Ensure your system is up to date with the latest Windows updates, as these can include driver updates.
3. Update DTS Drivers:
From Manufacturer: Download the latest DTS drivers from your computer or audio device manufacturer's website.
From Device Manager: Expand "Sound, video and game controllers," right-click on your audio device, select "Update driver," and choose "Search automatically for drivers".

4. Check DTS Service:
Open the Services window (search for "services.msc").
Locate "DTS APO Service" and ensure it's running.
If not running, right-click and select "Start".
5. Uninstall and Reinstall DTS:
Uninstall the DTS application through "Add or remove programs".
Restart your computer.
Download and install the latest DTS application from the Microsoft Store or your manufacturer's website.
6. Check for Hidden Devices:
In Device Manager, go to "View" > "Show hidden devices" and look for any problematic devices (especially with yellow exclamation marks).
7. Consider Safe Mode:
Boot into Safe Mode (with networking) and try the uninstall/reinstall process there to rule out conflicts.
-----------------------------------------
If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

perahi

I completely uninstalled the following drivers and their subcomponents from my system using the "Uninstall device and driver software" option in Device Manager:

Sound inputs and outputs
Audio Processing Objects (APOs)
Sound, video and game controllers

After that, I disabled both Wi-Fi and Ethernet to prevent Windows from automatically reinstalling default drivers.

Then, I manually installed the drivers listed below one by one, restarting my computer after each installation:

After completing all these steps, the DTS Audio Processing application is now working flawlessly on my system.

Regarding Windows 11:

I’m currently using Windows 10 Pro because I work in the networking field, and Windows 11 sometimes fails to assign DHCP automatically, which creates major issues in corporate environments.

My device is used professionally, and Windows 11 is still not fully stable for enterprise use. Microsoft will offer extended security updates for Windows 10 for 5 more years (at a cost), so I’ll continue using Windows 10 along with those updates until Windows 11 becomes mature and stable enough.

This DHCP-related bug has been present since the initial release of Windows 11 and still hasn’t been properly addressed by Microsoft. They seem to care more about visual themes and animations than professional use cases.

Windows 11 might be fine for home users and gamers, but for professionals like me, it only causes stress and frustration. I prefer stability over style.

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