Can't install DTS Audio Processing on TravelMate P614-53-TCO – missing DTS-dtsaudioprocessinghsa.inf

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perahi
perahi Member Posts: 6

Tinkerer

Hello,

I’m using an Acer TravelMate P614-53-TCO running Windows 10 Pro, and I’m encountering an issue while trying to install "DTS Audio Processing" from the Microsoft Store.

The installation fails and shows the following error message:

"Some dependencies are missing. Make sure the following drivers are installed: 'DTS-dtsaudioprocessinghsa.inf'"

I have tried:

  • Clicking "Retry" several times
  • Updating all Windows components and drivers via Windows Update and Acer support site
  • Restarting the system

Unfortunately, the issue persists. It seems that the necessary driver file DTS-dtsaudioprocessinghsa.inf is missing or not

available through normal updates.

Could someone please help me with the following:

  1. Where can I download the missing driver or INF file manually?
  2. Does Acer provide this driver officially for TravelMate P614-53-TCO?
  3. Is there any workaround or alternative method to enable DTS Audio Processing?

I have attached a screenshot of the error message for your reference.

Thanks in advance for your help!

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q.png w.png

Answers

  • StevenGen
    StevenGen ACE Posts: 14,727 Trailblazer
    edited 1:08AM

    Your Acer TravelMate P614-53-TCO laptop was designed by Acer specifically for the Win-11 24H2 and to its latest OS build: 26100.4484 version OS, also make sure that you have the last bios version 1.18 installed, as using Win-10 Pro is not advisable especially for apps that are designed for the latest versions of Win-11, as that could be a reason why you are having problems installing DTS and those component's of DTS are missing.

    I suggest that you install Win-11 Pro if you need the additional components that Pro provides, as and also, Win-10 Home and Pro and all versions of Win-10 Microsoft support will be terminated at the end of September 2025, so you are advised to upgrade to Win-11, as then DTS will install properly. Good luck

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍