Samsung SSD not detected in Magician, warning in Predator Diagnostics, driver shows as Windows

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moclips2002
moclips2002 Member Posts: 1 Newbie
edited July 11 in Predator Laptops

I have an issue with my Samsung Hard Drive. In the Predator App Diagnostic Menu I get a warning that there is an issue. I also note when I use the Samsung Magic app it does not recognise my Hard Drive at all. In my device manager its shows the driver as "windows" when i'm expecting to see a Samsung one. Please see attached screenshots. I have a gut feel this is all related but I am not sure if I really serious issue or not ? any guidance much appreciated.

Steve

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,882 Trailblazer
    edited July 11

    Hi moclips2002

    Likely Scenario

    • The warning appeared only inside Predator App’s Diagnostics Menu, not BIOS or third-party tools.
    • Samsung Magician failing to detect the drive hints that it's either OEM firmware-modded, or sitting on a controller not flagged by Samsung's tool.
    • Device Manager shows the generic Microsoft driver, which is perfectly normal unless rapid mode or NVMe-specific optimizations are in play.

    PredatorSense sometimes pulls SMART values without full context—especially wear leveling thresholds or temperature spikes during boot—then flags it as “warning” even if it’s within SSD specs.

    ✅ What you Should Do

    • Run HWiNFO64 (portable version is fine) → Check the SMART diagnostics panel for this specific Samsung model. → Look at “Reallocated Sector Count”, “Wear Leveling”, “Power-On Hours”, and “Temperature History”.
    • If all values are normal (especially no increasing error counts), it’s likely a false flag from PredatorSense.

    🧭 Optional Bonus Checks

    • Open Samsung Magician on another laptop, if available, with the same drive—see if it detects there.
    • If the SSD is an OEM variant, it may use Samsung hardware with custom firmware, which disables Magician support.
  • StevenGen
    StevenGen ACE Posts: 14,801 Trailblazer
    edited July 11

    Your SAMSUNG MZVL22T0HBLB-00B07 PCIe 4 x4 lane M.2 SSD drive is an official Samsung drive and it should be 100% recognized by the Samsung Magician software. Uninstall the magician app and reinstall the app aging, as it should work, as the M.2 drive might need a Samsung firmware update and that is why you are getting the Predator sense "Attention Required" notification or the Predator Sense app is faulty, so reinstall that app.

    These M.2 SSD drivers are all Microsoft drives and not a Samsung drive, below is my Samsung 990 Pro with Heatsink driver as its the same, as that is not your problem.

    image.png

    Your Samsung drive is recognized in device manager so there is nothing wrong with this drive. Do the above and see if it fixes the Predator Sense problem. As I'm using the Samsung 990 Pro + Heatsink in my Predator Neo PHN16-71 and everything is working perfectly and with out any of the problems that you are having. Good luck and hope this helps you out further.

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  • Axxo
    Axxo Member, Ally Posts: 2,121

    A "hard disk error" warning on a Predator laptop, especially when associated with a Samsung drive, likely indicates a problem with the hard drive's functionality or connection. The error message might appear on startup, signaling an issue with the drive's sectors, data, or physical components. To address this, consider running a diagnostic test, checking connections, and potentially updating drivers or BIOS settings.

    Troubleshooting Steps:
    1. Run a Hard Drive Diagnostic Test:
    Many laptop manufacturers provide built-in diagnostic tools. Check your Predator laptop's documentation or Acer's support website for instructions on how to access and run the diagnostic test.
    2. Check Connections:
    Ensure the Samsung hard drive is properly connected to the laptop's motherboard. If you're comfortable doing so, you can carefully open the laptop and check the SATA data and power cables for secure connections.
    3. Update Drivers and BIOS:
    Outdated or incompatible drivers and BIOS firmware can sometimes cause hard drive issues. Visit the Acer support website and download the latest drivers and BIOS updates for your specific Predator model.
    4. Consider a BIOS Update:
    A BIOS update can sometimes resolve compatibility issues with specific hardware components. Refer to Acer's website for instructions on how to update the BIOS.
    5. Check Disk Health with SMART:
    Use tools like CrystalDiskInfo (which can be downloaded online) to check the SMART (Self-Monitoring, Analysis and Reporting Technology) status of your hard drive. This can provide more detailed information about the drive's health and potential problems.
    6. Boot into Safe Mode:
    Booting into Safe Mode can help determine if the issue is software-related. If the error doesn't appear in Safe Mode, it suggests that a third-party application or driver might be causing the problem.
    7. Check for Malware:
    Run a full system scan with a reputable antivirus program to rule out the possibility of malware infection as a cause of the error.
    8. Back up Your Data:
    If the hard drive is failing, back up your important data to another storage device as soon as possible. You can use an external hard drive, cloud storage, or another computer to create a backup.
    9. Consider Replacing the Hard Drive:
    If the diagnostic tests consistently indicate a failing hard drive or if the error persists despite troubleshooting, it may be necessary to replace the hard drive. You can replace it with a new Samsung SSD (Solid State Drive) for better performance.
    If the issue persists after these steps, it's recommended to seek professional help from Acer support or a qualified technician.
    -----------------------------------------
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