How do I stop my Nitro from randomly disconnecting from its Wi-Fi?

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kekrymménos
kekrymménos Member Posts: 1 New User

As the questions says… after a random interval of time — my laptop decides to cut any connection to the internet. I can say for sure it's not the networks fault (not traditionally at least) because the rest of my house has internet on their devices just fine.

After it disconnects, I can't reconnect, nor disable the toggle off or on to refresh the internet (it only stays toggled on no matter if you click it or not.) It only functions again after I restart my laptop, in which it will return but go again after 5-20 minutes, maybe more if I'm lucky.

I've attempted to reinstall the adapter already but haven't put any steps farther than that… and restarting constantly is (obviously) a losing battle.

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,752 Trailblazer

    Hey there, just jumping in with a few ideas—what you’re describing doesn’t sound like a hardware issue, especially since your adapter reinstall didn’t help and the connection works again after a reboot. That often points to a software-level conflict interfering with your network stack.

    Some possibilities to check:

    • ⚠️ Multiple antivirus or endpoint security programs: If more than one is active, they can clash over network access or sandbox processes.
    • ☁️ Cloud telemetry agents or OEM background services: Things like support tools, update managers, or system health checkers sometimes monitor network activity and unintentionally disrupt Wi-Fi stability.
    • 🌐 VPNs, traffic shapers, or firewall overlays: These can inject network filters that don’t always play nicely with Windows 11.

    Try this:

    1. Do a clean boot: Use msconfig to disable all non-Microsoft services and reboot to test Wi-Fi stability.
    2. netsh winsock resetipconfig /flushdnsThat clears any cached network hooks or DNS misfires.
    3. Check the Startup tab in Task Manager for third-party tools that don’t need to launch with Windows.

    Also worth peeking into Event Viewer around the time your connection drops—sometimes there's a service or driver throwing a warning or timeout you can trace.

    Hope something here helps narrow it down. Let us know what you find—lots of folks here have run into similar behavior lately.