Acer Aspire Go 15 AG15-31P-38YE charges fine but won't turn on

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philkeene
philkeene Member Posts: 1 New User
edited 6:48PM in Aspire Laptops

Hi, we have a problem with out Acer Aspire Go 15 (AG15-31P-38YE). It won't turn on at all. We purchased it a matter of days ago, and it is in pristine condition. It hasn't been knocked or dropped or anything like that.

Pressing the power key on the keyboard just doesn't seem to affect it at all - no lights coming on or anything. If we plug the laptop in, the power light shows up orange and then soon after changes to blue, suggesting it is fully charged. We have two identical laptops (the other is working fine), so I have tried the other power adapter, which behaved in exactly the same way.

We have tried holding the power button in for 10, 30, and 60 seconds. We have tried holding in the power for 3 lots of 30 seconds. We have tried all of this with no other devices plugged in, and we have tried all of this with the power cable plugged in and not plugged in.

I have also tried plugging in an external monitor, to make sure it wasn't a problem with the screen or anything like that.

No matter what we do there is no change. Does anyone have any suggestions before we have to send it back to the shop to be replaced?

[Edited the thread to add model name to the title]

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