how to update bios stable version PHN-16-72

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Kyoshin
Kyoshin Member Posts: 2 New User
edited 2:56PM in Predator Laptops

hi

i have a Acer Predator Helios Neo(PHN-16-72) its working fine but there're some poblem such as high tpmreture of cpu on heavy gpu duty and gaming, also some times it get very hot near 100 when its sleep and do nothing. More over window stucking by using ctrl+tab to siwtich window
i read on web that high tempreture issue is related to bios update (for 14 serie intel cpu)


so i decided to update my bios, i wonder which bios verison is stable and safe to update and how to update it (i mean only download the last version of bios-update and update it i.e via usb?)

my current bios version is V1.05, 1/4/2024

and there is another question what happen if laptop battary is full but when the charger is pluged in for bios update the house power go off would bios update continue on laptop battary or it would crash?

regards

Answers

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,827 Trailblazer

    The temperature problems are not related to the BIOS, and none of the updates available for your computer fix that problem:

    Product Support - PHN16-72 | Acer United States

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    On the other hand, I find it strange that you have a version V1.05, does this mean that the BIOS of that computer has never been updated, has the computer been in use in the last few months?

    Temperature problems are usually related to the processor's thermal paste, which can be solved with a new thermal paste, but this should be verified by a technical service.

    Regarding the battery and a possible power outage during a BIOS update, the computer must be connected to power and it is not related to the battery level since if the level is low, the update will not be possible and even if the battery level is at 100%, if a power outage occurs, the BIOS can be corrupted.

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  • Kyoshin
    Kyoshin Member Posts: 2 New User

    thank you for your great answer

    i bougth my laptop about 6 manoths ago and i update my windows regulary. current windows 11 version is 2025-06(KB5060829) which i updated couple of hours ago, but never i get bios update via windows

    Screenshot 2025-07-04 123710.png

    here there are some question

    this laptop used liquid metal instead of termal paste, does metal liquid degrade? (based on interent it dosent degrade)

    and since this laptop didnt recived any bios update how should i uodate it? install last one or update one by one?

    Screenshot 2025-07-04 123849.png

    is the last bios updaet version (1.17) stable?

    regards