media player on my acer swift go 14’s touchpad doesn’t seem to pop up

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KD123
KD123 Member Posts: 1 New User
edited July 3 in Swift and Spin Series

the media player on my acer swift go 14’s touchpad doesn’t seem to pop up anymore whenever I go to watch a youtube video or any other streaming services. Is there a way to fix that?

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,653 Trailblazer

    Do a reset of the laptop by going to Settings > System > Recovery > Reset this PC > Keep my files > as this will remove your apps and settings, but will keep your personal file and reset the OS and laptop settings to default and Windows Media Player will reset and the touchpad driver will also reset. Try that and let us know if it fixed these issues, as if it didn't, then your touchpad either FFC cable or the actual touchpad could be faulty and needs replacing. Good luck.

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