Monitors VH240YU x2 BOTH Display Ports have stopped working

Antony210
Antony210 Member Posts: 1 Newbie

I have the following setup:

Monitors VH240YU x2 owned for many years.

Connected to a Dell dock WD19S

1 monitor through HDMI - Monitor A. 1 monitor through DisplayPort - Monitor B.

The dock is connected to my laptop (OMEN)

I have used this setup for many years, and it has worked fine.

Both monitors and the laptop screen would work simultaneously.

The other day, the DisplayPort connected monitor (Monitor B) stopped working.

I switched monitor B to use HDMI and monitor A to use DisplayPort. Monitor A stopped working, and monitor B started working.

Based on the situation above, both monitors are not taking DisplayPort.

I tried 4 different DisplayPort cables, none worked.

I thought it could be the dock, but plugging the display port into a different monitor I have (Alienware) and it worked.

I have updated all drivers on my laptop and the dock. I have reset the monitors to factory settings and attempted to download Acer monitor firmware, but this is only dated to 2019 and doesn't even seem to work.

What do I do????