NitroSense won't install or launch properly, keeps breaking after few days (Acer Nitro V15)

Hi Acer community,

I’m encountering a recurring and very frustrating issue with NitroSense on my Acer Nitro V15 (ANV15-51) running Windows 11.

After uninstalling NitroSense completely using Revo Uninstaller (advanced mode – removed all leftovers), I tried reinstalling it using the official version from the Acer support page.

However, when launching the setup, I either get:

A message saying “A newer version of NitroSense is already installed”, and the installation stops
OR
After finishing the setup, I get this popup:

“NitroSense setup is not completed. Please select NitroSense from Windows Start menu and select ‘Yes’ when the User Account Control notification appears.” But NitroSense does not appear in the Start menu, and nothing happens when trying to launch it.

I’ve tried many solutions found on this very forum, including full clean uninstalls and registry cleaning. Some of them actually worked – but only temporarily: NitroSense would function properly for 3–4 days, and then the issue would return again (either it wouldn't open, or it would vanish from the Start menu after a reboot).

What I’ve already tried:

Revo Uninstaller in Advanced mode (including leftover files and registry).
Manual deletion of any remaining files in:
- C:\Program Files\Acer\
- C:\ProgramData\Acer\
- AppData folders.
Restarted the system after every uninstall/install.
Disabled Fast Startup in power settings.
Attempted to install different versions (when available).

Despite all this, NitroSense won’t stay functional for more than a few days, and I always end up back at square one.
Has anyone encountered something similar and managed to find a permanent fix?

Thank you in advance for any help!

Accepted answers

All comments

Puraw

https://community.acer.com/en/discussion/726391/nitrosense-wont-install-or-launch-properly-keeps-breaking-after-few-days-acer-nitro-v15

I don't recommend using Revo Uninstaller as that leaves behind a ghost registry entry or installer flag. Run (paste) this in PowerShell (Admin) to reset installer metadata: Get-WmiObject -Class Win32_Product | Where-Object { $.Name -like "NitroSense" } | ForEach-Object { $.Uninstall() } Reboot, then reinstall only from Acer’s support page, not the Microsoft Store.

alecs_braicu

https://community.acer.com/en/discussion/comment/1346017#Comment_1346017

@Puraw thanks for your response

Unfortunatelly, i tried this command and nothing happened. I uninstalled again nitrosense and reinstall from acer's support page. I intalled the last version, and again the setup failed: A newer version is installed.

Puraw

https://community.acer.com/en/discussion/comment/1346036#Comment_1346036

Try this cmdlet, paste again in Powershell (as Administrator) Get-Package -Name NitroSense | Uninstall-Package If that fails with “uninstall package not found,” we’re back to orphaned registration. If Acer still hosts a slightly older NitroSense MSI, installing that may trick the system into letting it fully register and cleanly uninstall—after which the newer version might go through. Again do not use the REVO Uninstaller but use Windows Add or remove programs.

If the older version installs OK, here's the best path to uninstall it cleanly later:

Method	When to Use	Why It Works (or Doesn’t)
Add or Remove Programs	🟢 Ideal if the installer is working normally and registration is intact	It uses the MSI uninstall string; safest if nothing’s broken
PowerShell `Uninstall-Package`	🟡 Use if you installed using PowerShell or suspect ghost MSI entries	Can bypass UI restrictions and be automated—but depends on proper registration
Revo/Manual Cleanup	🔴 Avoid unless something broke again	Risks leaving behind damaged install metadata (as we’ve seen)

clean registry + forced overwrite (you may have tried this already)
Open regedit, search for: DisplayName = “NitroSense” Or keys under: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Delete any entries that match NitroSense with: InstallLocation pointing to empty or broken paths
UninstallString that no longer resolves

Then install NitroSense again from Acer support site—with luck, it will now install cleanly and overwrite the ghost reference.

alecs_braicu

https://community.acer.com/en/discussion/comment/1346042#Comment_1346042

@Puraw i don't know what to do anymore. I deleted with powershell all the nitrosense remaining, even in registry editor, all was gone, all folders. I installed an older version because the latest version still pops up the message: a newer version is installed. It worked, i was relieved. Today, a restarted my laptop and again the message: Nitro setup is not completed pops up. I don't know what to do anymore. I can't play any games because the performance mode inside nitrosense it's not applied….

Puraw

https://community.acer.com/en/discussion/comment/1346136#Comment_1346136

Hi Alecs_b, thanks for sticking with this—sounds like you're doing everything right, but NitroSense keeps slipping through the cracks after reboot. Since you’ve already removed all traces and used an older installer (which worked briefly but then triggered the “Nitro setup is not completed” message the next day), it looks like the app is failing during a post-install task or registration—not during the install itself.

Here’s a tightly focused fix path that may help stabilize it:

🔧 Rebuild Background Dependencies

cmdlodctr.exe /R%SystemRoot%\SysWow64\lodctr.exe /Rwinmgmt.exe /RESYNCPERF (Command prompts opened as Administrator)
Reinstall Visual C++ Runtimes (x86 & x64)
- 2005
- 2008
- 2010
- 2012
- 2013
- ✅ 2015–2022 Unified Runtime ← this one is most important
Check Task Scheduler for NitroSense Hooks
- Run taskschd.msc → go to Task Scheduler Library → Acer
- Look for NitroSense-related tasks
- If present, right-click → Run
- If absent, the install may be skipping task registration due to a runtime failure

🔁 Reinstall Approach

Reinstall an older working NitroSense version from Acer’s page
Before rebooting, do the following:
- Launch NitroSense manually (from C:\Program Files\Acer\ if it doesn’t appear in Start)
- Check Task Scheduler again to verify it registered
Only then reboot
If stable, uninstall via Add or Remove Programs, then install the latest version

Note: I am unable to upload a bat file for steps 1&2 so you can make it yourself:

How to Create FixNitroDeps.bat
Open Notepad Copy and paste the following:
@echo off
echo.
echo === Rebuilding Performance Counters and WMI ===
lodctr /R
%SystemRoot%\SysWow64\lodctr.exe /R
winmgmt /RESYNCPERF
echo.

echo === Completed system repair steps ===
echo Please now (re)install the latest Microsoft Visual C++ Redistributables (x86 and x64).
echo Opening the download page in your browser...

start https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist
echo.

pause

Save the above as FixNitroDeps.bat Save as type: All Files, Encoding: ANSI
Right-click → Run as Administrator When it finishes, install both x86 and x64 versions of the runtimes from the link Reboot Then install NitroSense (preferably the latest version from Acer).

Axxo

If NitroSense is frequently breaking or failing to launch, try uninstalling it completely, including removing leftover files and registry entries, then reinstalling from the official Acer support website, ensuring you have the correct version for your laptop model. Also, consider disabling Fast Startup, running NitroSense as administrator, and checking for conflicts with antivirus software.
Here's a more detailed breakdown of troubleshooting steps:

1. Complete Uninstall:
Use Revo Uninstaller (in Advanced mode) to remove NitroSense, including its leftover files and registry entries.
Manually delete any remaining files in folders like `C:\Program Files\Acer\`, `C:\ProgramData\Acer\`, and your AppData folders.
Restart your computer after each uninstall/reinstall.
2. Reinstall NitroSense:
Download the latest version of NitroSense from Acer's official support page.
Ensure you select the correct version for your specific Acer Nitro model.
Install NitroSense from the setup file, potentially installing prerequisites first if prompted.
Consider trying different versions if available.
3. Optimize Your System:
Disable Fast Startup:
This can sometimes interfere with software loading, according to Acer support.
Run as Administrator:
Right-click on the NitroSense executable or shortcut and select "Run as administrator".
Check for Conflicting Software:
Your antivirus or other security software might be blocking NitroSense. Temporarily disable it during installation/launch to see if it helps.
4. Check for Updates:
Make sure your Windows operating system is up to date.
Check for driver updates for your Acer Nitro laptop, especially graphics drivers.
-----------------------------------------
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