Acer Nitro AN16-51 black screen issue on first boot of the day, fine after restart

Saviour
Saviour Member Posts: 3 New User
edited 12:01PM in Nitro Gaming

Hi All,

Recently bought Nitro 16 and I am having this peculiar problem. After few minutes of first boot of the day, particularly in the morning in my case; laptop goes into black screen. I have to hard restart (pressing power button for 10-15 seconds) and then after, laptop runs fine throughout whole day without any issue. I think this issues appears when there is long gap between the boots.

Taking this as display driver problem, I have already done following things so far:

-Uninstalling / re-installing both Intel and NVIDIA display drivers

-Update Intel GPU driver (from 31.0.101.3959 to latest 32.0.101.6913)

-Update NVIDIA Driver (from 532.10 to latest 576.80)

-Disable NVIDIA driver and running only on Integrated graphics

-Updating all drivers as suggested by Windows Update

-Reinstalling Windows 11 with latest ROM from the Microsoft site

Even now, issue still persists and it is frustrating.

My Device Specs is:

Nitro 16 (AN16-51)

16-inch WUXGA (1920 x 1200) 165Hz Display with IPS Panel

Storage: 512GB NVMe M.2 SSD Storage 

Intel Core i7 13620H Processor

NVIDIA GeForce RTX 4050 6GB Graphics Card

BIOS Version: 1.11

Thanks.

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,540 Trailblazer

    Hi, you are not posting your RAM size, if you installed Windows11 24H2 (the only version available on the MS site) you need at least 16GB RAM, 32GB is preferred but you can upgrade to 64GB DDR5. I suspect an incompatible dGPU driver: Download DDU from Wagnardsoft.com and boot to Safe Mode. Uninstall the Nvidia driver with DDU in Safe Mode (see picture). Don't install any drivers but let Windows11 24H2 either install or offer the proper driver as an Optional Update when you Check for updates.

    DDU screen.jpg

    As you frequently aborted your system with the Power Button (not recommended) you should restore the system image online and check-repair the system files: Run (paste) these 2 commands as Administrator: Dism.exe /online /cleanup-image /restorehealth and press Enter, this can take up to 30 minutes to complete, just wait. The next command is the System File Checker: SFC /scannow and press Enter, this either ends with "Found corrupted files that were repaired" or "….did not find any integrity violations" repeat the SFC command till you see the latter.

  • Saviour
    Saviour Member Posts: 3 New User

    Thanks for your response.

    I have 16 GB RAM. I will do as you suggested by unintalling by DDU and letting system intall the NVIDIA driver itself.