Not Able To Install Windows 11 on my Nitro ANV15-5. Error: a media driver needs is missing.

Akhil_Ratn
Akhil_Ratn Member Posts: 1 New User
edited 12:06AM in Nitro Gaming

Hello fellow people

I'm facing issue while installing Windows on my Nitro ANV15-5.

Error: a media driver your computer needs is missing.

I think this relate to some IRST drivers but intel official site driver when i tried to download link doesn't work (this laptop has a 13th gen processor)
also I have tried installing the storage driver from support page of this device didn't work(loaded driver during win installation).

Any help , suggestion or direction will be a huge help wanted to do a fresh install.

Note:- BIOS is updated to latest , VMD controller option is disabled in BIOS. also I have both ssd slot filled with nvme drive.

[Edited the thread to add model number to the title and issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,509 Trailblazer

    Hi, ANV15-52 is a brand new laptop model, use Acer Care Center, which includes the Recovery Management utility. This tool allows you to restore the system to its factory default state — including all original Acer software, drivers, and out-of-box experience (OOBE) programs. Take the laptop to Acer Services in your country to reset the system for free if you are unable to restore Windows.