Screen won't turn off after idle Helios 18 ai

Jontk
Jontk Member Posts: 6 New User

As per title, despite every setting i make in the power section, the screen is not turning off after the specified timeout setting.

I wonder if there is an hidden acer software setting preventing the shut off.

Everything was normal until yesterday..

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,479 Trailblazer

    Hi, this means a driver or process won't shutdown, you can check in Task Manager which process is still running after you run the command: shutdown /s /f /t 0 or you can force (abort) the shutdown with the Windows command taskkill /f /f /im *

    When you located the rogue task you can uninstall that program or disable the service in Window Services (Properties-Startup type).

  • Jontk
    Jontk Member Posts: 6 New User

    the problem is not during shut down but during idle when i want my screen to turn off while the computer is still on.