How to resolve a boot device issue? AcerTC-710 will not start and gives error message. how do I fix?

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Mysa
Mysa Member Posts: 1 Newbie

My AcerTC-710 was working fine yesterday, today it will not start, and a message is displayed as" Reboot and Select proper Boot device or Insert Boot Media in selected device and press a key"

What does this mean, and how do I fix it please?

[Edited the thread to add model number to the title]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,656 Trailblazer

    Your Aspire TC-710 desktop has a faulty boot sector and the boot drive can't boot into the Win-10 OS. Try and fix the Starup Files in Advanced and follow this guide > 9 Ways to Access Advanced Startup/Boot Options Windows 10" then us the Startup Repair, if that doesn't work then your boot drive is faulty

    Note: If you have valuable data on this boot drive take it out and get a professional Data Recovery Technician to recover all the valuable data for you, DO NOT attempt to recover the data yourself as you will destroy the data. Good luck and hope it helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 2,056

    To resolve a boot device issue, begin by checking the physical connections of your hard drive and verifying the boot order in the BIOS settings. If those don't work, you can try running Startup Repair, using CHKDSK to check for errors, or rebuilding the Master Boot Record (MBR) using the command prompt. If all else fails, consider reinstalling Windows or contacting a professional for help.

    Here's a more detailed breakdown:
    1. Check Physical Connections and Boot Order:
    Disconnect External Devices:
    Unplug any unnecessary USB drives, printers, or other peripherals that might interfere with the boot process.
    Hard Reset:
    Turn off the computer, disconnect the power source, and hold down the power button for 15-20 seconds to drain any residual power.
    Verify BIOS Settings:
    Restart the computer and enter the BIOS setup (usually by pressing DEL, F2, or F10 during startup, but consult your computer's manual for the correct key).
    Locate the boot order settings and ensure your hard drive is listed as the primary boot device.
    Check if the BIOS detects your hard drive; if not, there may be a hardware issue.

    2. Use Windows Recovery Tools:
    Startup Repair:
    If you have a Windows installation media (USB or DVD), boot from it and select "Repair your computer." Then, navigate to Troubleshoot > Advanced options > Startup Repair.
    Command Prompt:
    In Advanced options, you can also access the Command Prompt.
    CHKDSK: Run chkdsk /f /r (replace "X" with the correct drive letter) to scan and repair disk errors.
    Rebuild MBR: Use the following commands: bootrec /fixmbr, bootrec /fixboot, and bootrec /rebuildbcd.
    3. Consider Advanced Options:
    System Restore: If you have restore points, you can use System Restore to revert your system to a previous state.
    Reinstall Windows: If all else fails, you may need to reinstall Windows from scratch.
    4. Seek Professional Help:
    If you're uncomfortable with any of the troubleshooting steps or if the issue persists, consult a professional computer technician.
    -----------------------------------------
    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.

  • AspireTC710
    AspireTC710 Member Posts: 1 New User

    Guys, this booting error occurs because of a Windows 10 Update. I found it on google by typing "windows 10 update KB5060533 problem boot", a german page showed up, don't know if I'm allowed to post that page here. I solved the problem by going to BIOS, disabling the TPM module AND the Secure Boot option. Yes, both options have to be disabled to let the device boot up normally again. Yes, I know, disabling the security features of BIOS should not be the preferred solution, nor should it be a permanent solution. But at least you can access your computer again. There is a workaround from Microsoft, but I didn't check that out. Looked somehow complicated to uninstall an update and install another update instead. Look here for the MS help: https://support.microsoft.com/help/5060533 However, to be able to do that, first you need to go the described way. Hope that helps.

  • Larryodie
    Larryodie Member Posts: 1,971 Community Aficionado WiFi Icon

    Thanks. Great feedback.