Acer SPIN touchscreen works with pen but not my fingers after update

jrshan
jrshan Member Posts: 1 Newbie

Touchscreen stopped working with my hand after the windows 11 update. But I seem to be able to use the touchscreen with a pen. What is wrong? It seemed to work normally on windows 10. It updated at night.

I've already do reset all setting from reset setting and do reinstall driver from Device Manager but still doesn't work. I've tried calibrating screen but again only responds for pen but not finger. What should I do?

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,244 Trailblazer

    Hi you can try this: Check Device Manager – Open Device Manager (Win + X → Device Manager) and look under Human Interface Devices for the I2C HID Device. If it has an error (like Code 10), try updating or reinstalling the driver.
    Reinstall Touchscreen Drivers – Go to Acer’s support site and download the latest chipset, serial IO, and HID event filter drivers for your model. Install them manually.
    Calibrate Touchscreen – Open Control Panel → Hardware and Sound → Tablet PC Settings, then reset touch settings.
    Rollback Windows Update – If the issue started after 24H2, consider rolling back to 23H2 until Acer releases a BIOS update.
    System Restore – If the touchscreen worked before the update, try restoring your system to an earlier date (see picture)

    System restore.jpg
  • Diya1811
    Diya1811 Ally Posts: 726

    @jrshan

    Go to Settings > Bluetooth & devices > Touch and ensure touch input is enabled. Open Device Manager, expand Human Interface Devices, right-click on HID-compliant touch screen, and select Enable if it’s disabled. Check for Windows updates by going to Settings > Windows Update and install any pending updates that might fix compatibility issues. Additionally, reinstall the latest drivers for your touchscreen by selecting Update driver or downloading the latest version from Acer’s website

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful