Aspire 3 spin 14 Battery not charging when turned on

Ahmed2311
Ahmed2311 Member Posts: 1 Newbie
edited June 13 in Aspire Laptops

My battery wont charge when the laptop is turned on. If I switch off the laptop it charges. Do you have any clue? Model Aspire 3 spin 14

Thanks

Ahmed

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 17,244 Trailblazer

    Hi, this is a 2023 model laptop so the battery should be still OK, could be the charger or a bad DC barrel plug connection, make sure the plug is fully inserted in the laptop slot till you hear a click. Try another adapter. Update BIOS and Windows. If nothing helps run a battery report, paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, press Ctrl + P or right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert.

  • Diya1811
    Diya1811 Ally Posts: 726

    @Ahmed2311

    If your Aspire 3 Spin 14 charges only when turned off, reset power management settings in Control Panel > Power Options, selecting Balanced and restoring defaults. Then, update battery drivers in Device Manager > Batteries by selecting Microsoft ACPI-Compliant Control Method Battery and choosing Update driver.

    Click on "Yes" if it answers your question or Click on "Like" if you find my answer useful