The system does not recognize the serial number.

Yanivsh
Yanivsh Member Posts: 3 New User
edited June 11 in TravelMate and Extensa

hey

The system does not recognize the serial number.

What should I do?

I downloaded the serialNumberDetectionTool - it doesn't help. I know the number... I neeh help please :(

Answers

  • Yanivsh
    Yanivsh Member Posts: 3 New User

    HI

    I know the serial number. I also logged in to the BIOS and saw that it was indeed correct, as you say. The system still doesn't recognize me.

  • Axxo
    Axxo Member, Ally Posts: 1,926

    If an Acer laptop isn't recognizing the serial number, it's likely due to an issue with the serial number itself, the Acer support website, or a software problem. The first step is to verify the serial number, check for regional variations, and try using the Acer Serial Number Detection Tool. If the issue persists, contacting Acer customer support is recommended. Here's a more detailed breakdown:1. Verify the Serial Number:

    • Check the Laptop Label:The serial number is typically a sticker on the bottom or back of the laptop.
    • Check Sales Paperwork or Original Box:The serial number may also be listed on the purchase receipt or original packaging. 

    2. Check for Regional Variations:

    • Acer websites are regional: If you're using the wrong website for your region, the serial number might not be recognized.
    • Contact Acer support in your region: They can help verify the serial number if needed. 

    3. Use the Acer Serial Number Detection Tool:

    • Download and install: Acer provides a tool that can automatically detect the serial number, even if the label is damaged or missing.
    • Run the tool: The tool will display the serial number. 

    4. Consider Other Possible Issues:

    • Typos or incorrect characters:Double-check that the serial number is entered correctly, as errors can cause it to be rejected. 
    • SNID vs. Serial Number:SNID (Service Network ID) is a different number than the serial number, and they should not be used interchangeably. 
    • Acer Care Center:Ensure that the serial number and SNID are correctly listed in Acer Care Center, if applicable. 

    5. Contact Acer Support:

    • If the issue persists:If you've tried the above steps and the serial number is still not recognized, contact Acer support for further assistance.
    • Provide details:When contacting support, be sure to provide your serial number, model, and the issue you're experiencing. 

    By following these steps, you should be able to identify the correct serial number and resolve any issues with the Acer support website or software. 
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  • Yanivsh
    Yanivsh Member Posts: 3 New User

    I thank you very much for your answer. I will try it. Thank you very much.