Hello, I am using the Nitro ANV15-51 model and there is no sound coming from the computer speakers.

SelimhanYvz
SelimhanYvz Member Posts: 1 New User
edited June 11 in Nitro Gaming

Hello, I am using the Nitro ANV15-51 model and there is no sound coming from the computer speakers.

Nitro ANV15-51

[The message was translated using Google translation.]

Answers

  • RenanVilela
    RenanVilela ACE Posts: 17,319 Trailblazer

    Hello, good morning.
    Open the sound settings and check that the realtek speaker option is selected.

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    Se a minha resposta te ajudou, curta o comentário e fortaleça com o Sim se possível!!

  • Axxo
    Axxo Member, Ally Posts: 1,901

    If your Acer Nitro ANV15-51 laptop is not producing any sound, it could be due to a few reasons: muted audio, incorrect audio output, disabled audio device, or a driver issue. First, check the system volume and ensure the correct output device is selected. If those are fine, try running the Windows audio troubleshooter or updating audio drivers.

    Here's a more detailed breakdown of potential solutions:-
    1. Basic Troubleshooting:
    Check the system volume: Make sure the overall system volume is not muted or set too low.
    Select the correct output device: Go to Sound settings in Windows and verify that the built-in speakers or your connected headphones/speakers are selected as the default output device.
    Ensure the audio device is not disabled: In Device Manager, check that your audio device (usually "Realtek High Definition Audio" or similar) is enabled and not disabled or showing an error icon.
    2. Driver Issues:
    Update audio drivers:
    Sometimes, outdated or corrupted audio drivers can cause sound problems. Go to Device Manager, find your audio device, and update its drivers. You can also try rolling back to a previous driver version if the update caused the issue.
    Download Realtek audio driver from Acer's website:
    If you're having trouble finding the right drivers, try searching for them on Acer's website.
    3. Advanced Troubleshooting:
    Run the audio troubleshooter:
    Windows has a built-in audio troubleshooter that can automatically diagnose and fix common sound problems.
    4. Check for AI noise reduction:
    Some Windows 11 computers with NPU hardware may have AI noise reduction enabled, which can sometimes cause muffled or filtered audio. Try disabling this feature if it's available.
    5. Contact Acer support:
    If you've tried all the above steps and are still experiencing issues, contact Acer support for further assistance.
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