A715-42G-Laptop shows bluescreen than restart automatically, while working, very often.

I have Acer aspire 7 (A715-42g) it's three years old and have 500ssd 16ram Ryzen 5500u and GTX 1650.

Already tried: used without connecting mouse keyboard or any other device. Reinstalled win10 22h2, win11 23h2 & 24h2. Installed latest drivers of processor and graphics card. Formatted SSD.

When it happens: bluescreen mostly comes when I use Android Studio or Microsoft Clipchamp (conversion) or when PC doesn't respond.

When I used some software for checking all internal components, report says my graphics sometime goes to 00 voltages. I don't know it is about gtx1650 or Processors internal graphics. I think pc use one graphics at a time so other will go to 00 voltages.

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StevenGen

https://community.acer.com/en/discussion/725724/a715-42g-laptop-shows-bluescreen-than-restart-automatically-while-working-very-often

The Aspire 7 A715-42G laptop is designed for Win-11 and NOT Win-10, do not install this laptop with Win-10 as its not designed for that OS and it will cause BSODs. Make sure that you have the last bios version 1.10 installed and all the latest Win11 24H2 with all updates to the last version OS build: 26100.4202 for this laptop. Also make sure that you run at least 16GB of DDR4-3200MT/s CL22 type ram preferably 32GB for best software operation with these laptops, as that could also cause BSODs. As doing all that will make this laptop operate properly and without BSODs. Good luck.

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Puraw

https://community.acer.com/en/discussion/725724/a715-42g-laptop-shows-bluescreen-than-restart-automatically-while-working-very-often

Hi, check the Event Viewer for critical errors at the time of the BSOD for any mention of video driver failures, boot to Safe Mode (see link) and work for a while offline to see if the system remains stable, if no BSOD uninstall the Nvidia dGPU driver with DDU in Safe Mode and just reboot (see red arrow, picture) Don't install any drivers, Windows10 will install the proper driver..

https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f

Axxo

An Acer Aspire A715-42G laptop showing blue screens and automatic restarts is likely due to a hardware or software issue. Common causes include faulty hardware (like RAM or hard drive), outdated or corrupt drivers (especially for the GPU), or corrupted system files. Here's a step-by-step troubleshooting guide:1. Check for Hardware Issues:

RAM:Faulty RAM is a common cause of BSODs and restarts. If possible, try testing the RAM with a memory diagnostic tool or reseating the RAM modules.
Hard Drive/SSD:A failing hard drive or SSD can also cause issues. Run a disk check utility (chkdsk) to check for errors.
Power Supply:If the power supply is failing, it can cause instability and random restarts.

2. Update Drivers:

GPU Drivers: Outdated or corrupt GPU drivers are a frequent cause of BSODs, especially with dedicated GPUs like the RTX 3050 Ti in this model. Update your NVIDIA drivers using the NVIDIA website or AMD drivers using the AMD website.
Other Drivers: Make sure other drivers, such as chipset drivers, are also up to date.

3. System Files:

Corrupted System Files:Run the System File Checker (SFC) tool in Command Prompt (as administrator) to scan for and repair corrupted system files: sfc /scannow.
DISM (Deployment Image Servicing and Management):If SFC fails, you can try DISM to restore the system image: DISM /Online /Cleanup-Image /RestoreHealth.

4. Windows Updates:

Roll Back Updates:If the issue started after a Windows update, try uninstalling the most recent update. You can find the update history in Settings > Windows Update > Update History.
Update Drivers:Make sure all optional driver updates are installed through Windows Update > Advanced Options > Optional Updates.

5. Software Issues:

Overclocking: If you're overclocking your CPU or GPU, disable any overclocking utilities and test the system at base settings.
Malware Scan: Run a full system scan with your antivirus software.
Conflicting Software: Temporarily disable any recently installed software to see if it's causing the issue.

6. BIOS/UEFI Update:

Update BIOS: Make sure your BIOS/UEFI is up to date. You can find the latest BIOS version and instructions on Acer's website.

7. Other Tips:

Monitor Temperatures:Use software like HWMonitor or MSI Afterburner to monitor your CPU and GPU temperatures. If your system is overheating, improve the cooling.
Disable AMD Crash Defenser Service (for AMD GPUs):Disabling the AMD Crash Defenser Service in the AMD Radeon software can sometimes resolve BSOD issues, especially with AMD GPUs.
Check Event Viewer:The Event Viewer can provide more information about the specific error codes associated with the BSODs.

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