Acer Aspire 5 A515 58GM RTX 2050 frequent BSOD with code "Video DXGKRNL fatal error"

luongvhoang
luongvhoang Member Posts: 7

Tinkerer

edited June 11 in Aspire Laptops

About a month ago, my Acer Aspire 5 A515 58GM laptop started experiencing blue screens with the error "Video DXGKRNL fatal error." This happens quite randomly, sometimes once every few days, or several times a day. I've tried to find solutions online: I've updated Windows, updated to the latest BIOS, tried various NVIDIA RTX 2050 driver versions, avoided installing the NVIDIA app, uninstalled drivers with DDU, and even reset Windows with the cloud download option and wiped all drivers. None of these improved the situation.

I've tested several things: running sfc showed no errors, running FurMark for 15 minutes, and OCCT reported no errors. I can play games that activate the RTX 2050 GPU. Notably, HWMonitor shows "PCIe PEX Errors Recovered" with an increasing error count. The laptop can BSOD at any time, even when just Browse the web. I'm certain the issue is with the dedicated GPU, as disabling the RTX 2050 driver prevents the BSODs. This strongly suggests a hardware problem.

Unfortunately, the laptop is 1.5 years old, meaning it's out of warranty. I'll likely need to find an external repair center. I don't live near a city, so it will be a long trip to get this fixed. Has anyone encountered this situation before, and what kind of hardware issue could this be, and how was it resolved?

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