acer Nitro V15 crashes while playing Elden Ring – black screen, no sound, fans keep spinning

MAKE22
MAKE22 Member Posts: 1 New User

Hi everyone

I’m having a serious issue with my Acer Nitro V15 while playing Elden Ring. After playing for a while, the screen suddenly goes black, all audio stops, but the fans continue spinning as if the laptop is still running. However, the system becomes completely unresponsive — I have to do a hard shutdown to restart it.

Here’s some more context:

I’m using a cooling pad, so overheating is unlikely.

No BSOD or error message appears — just a black screen and no sound.

This only seems to happen during heavy gaming (mainly Elden Ring).

The laptop doesn’t fully shut down — just "hangs" with fans spinning.

I’m using the original Acer charger.

I've tried updating drivers