Acer Predator Helios Neo 18 overheating

JennyXD
JennyXD Member Posts: 2 New User

Hello!

I have a problem with my laptop. Eventho the CPU usage is just 5% the CPU temp is 85C and more. That happens all the time until the laptop blue screens and restarts. I need some help to know what to do to fix this issue.

Answers

  • GAMING6698
    GAMING6698 ACE Posts: 9,113 Trailblazer
    edited 11:24AM

    If it is under warranty, then contact Acer customer care, and they will send a technician to your home for cleaning and thermal repasting. Alternatively, you can do it yourself by following step number 5 in the guide below:

    https://community.acer.com/en/discussion/724763/ultimate-laptop-cooling-optimization--guide.

  • Axxo
    Axxo Member, Ally Posts: 1,860

    Overheating can be caused by poor ventilation, dust buildup, or failing cooling fans. Prevention: Ensure that your computer is well-ventilated, regularly clean the dust from your components, and check that all cooling fans are functioning correctly. To help reduce the temperature, you can place the Laptop on a hard, flat surface, clean the air vents and fans, adjust power settings, use a cooling pad, or turn off the Laptop when not in use. If necessary, monitoring the temperature and consulting a professional is also recommended.

    Get a powerful 5-fan cooling pad the size of your laptop and reduce the Max. Processor Power state to 95% when on power. Also use Balanced Power Plan instead of Maximum Performance Power Plan. Up to 95°C. under heavy load no issues, the CPU can sustain 100°C.Disable NVIDIA/AMD Dedicated graphics card for a while and test your temps.

    Also boot in safe mode and open task manager with GPU ENABLED and see if you can check the temperature. If its hot, then graphics is the issue. Undervolting means to decrease power draw for better cooling and higher clocks of the cpu and can be done using Throttle stop.—————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.