TravelMate TMP215-41-G2-R4UF shutdown randomly/unexpectedly

Hassanzahid86

i bought a travelmate p215-41-g2 back in April 2025, the specs are Ryzen 5 5650u with 16 gb ram, it came with 8 gb but i upgraded it to 16 gb, I'm running on windows 10

running on the latest bios also (3.11), all drivers updated

just 3 weeks later my first shutdown came. it happened when i was just downloading a game, and then in the evening using chrome it happened again
i dont think its overheating as the temperature is around 45 when browsering or doing light work,
event viewer only showed error 41 and 6008,

happens both plugged in and unplugged

I don't think it can be a ram issue as the ram sticks are same, both sticks are Samsung ddr4 3200 MHz M471A1K43EB1-CWE
i also read in another forum that these ram sticks should be used. and yet the shutdowns still happen.

it also shuts down in the middle of the night too, in hibernate/sleep mode.

any solutions? it would really help since I'm a broke high schooler who literally spent all his money on a laptop

Puraw

https://community.acer.com/en/discussion/725569/travelmate-tmp215-41-g2-r4uf-shutdown-randomly-unexpectedly

Hi, this is a Windows11 laptop, why are you not upgrading to Windows11 23H2?

Hassanzahid86

i think this laptop was made before windows 11 got released, and i saw on other forums people with windows 11 had same issues. i also prefer windows 10 more than 11.

billsey

Yes, it came from the factory with W10 and should be upgraded to W11 so you can continue support from Microsoft. But we need to fix the instability first, you never want to attempt a system upgrade without it being stable in the first place. When it does the shutdown, does it shutdown like you have asked it to, or does it act more like you have pressed the power button or disconnected the battery? Do you get a blue screen? Are there any events in the event log that appear just before the issue? There will be a bunch of entries as it's starting back up, so you can work backwards from there.