Nitro ANV15-41 BSOD when gaming

Karete
Karete Member Posts: 4 New User

Issue: Recurrent BSOD only while playing The Sims 4, with error codes DRIVER_IRQL_NOT_LESS_OR_EQUAL (nvlddmkm.sys) and sometimes DPC_WATCHDOG_VIOLATION.

Laptop: Acer Nitro V15-41
GPU: NVIDIA GeForce RTX 4050 Laptop
CPU: AMD Ryzen 5 7535HS with Radeon Graphics
OS: Clean install of Windows 11 (latest build)

What I’ve done so far:

  • Clean installed Windows 11 from USB
  • Installed official Acer drivers only (chipset, AMD iGPU, NVIDIA GPU)
  • Disabled virtualization and overlays (Xbox, Discord, etc.)
  • Stress tested GPU with OCCT → no errors

Answers

  • StevenGen
    StevenGen ACE Posts: 14,385 Trailblazer
    edited June 5

    First uninstall the gpu driver with DUU uninstaller and uninstall all the NVidia drivers and the AMD drivers and audio drivers in your laptop, and then install the Acer oem NVidia driver for the ANV15-41 laptop provided by Acer, as this driver was tested with this laptop by Acer and it should work 100%,

    If that didn't work then try the earlier version 546.29, and see if that fixes the BSODs error problem. Also check your RAM, WLAN card and SSD drive, as faulty hardware like that will cause the DRIVER_IRQL_NOT_LESS_OR_EQUAL or the DPC_WATCHDOG_VIOLATION errors. Good luck and hope this helps you sort this problem out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Karete
    Karete Member Posts: 4 New User

    Hello! I have installed the Acer driver for the GPU, but didn't do it for the AMD drivers and sound. I will try it and let you know

  • Karete
    Karete Member Posts: 4 New User

    I also have done the windows tests for RAM and SSD

  • eGomes
    eGomes Member Posts: 5,562 Guru
    edited June 5

    Hi @Karete,

    Also check that the UEFI firmware of your Nitro ANV15-41 is updated with the latest available version (1.17 or higher):

    https://www.acer.com/us-en/support/product-support/Nitro_ANV15-41/downloads?suggest=ANV15-41;1

  • Karete
    Karete Member Posts: 4 New User
  • Axxo
    Axxo Member, Ally Posts: 1,830

    One of the most common errors your computer may experience is the Blue Screen of Death (BSOD) error. This error occurs when the operating system encounters a critical error that it cannot recover from. When this happens, the Windows crashes and displays a blue screen with an error message.While Windows 11 has been designed to be more stable and reliable than previous versions, there is always a risk of encountering a BSOD error. Various reasons such as software conflicts, hardware issues, or corrupted system files can all cause your computer to bluescreen. Windows 11 includes new features to minimize the risk of BSOD errors, such as improved error handling and more robust memory management. If you encounter a blue screen, you can try the troubleshooting steps below to resolve the issue.

    Restart your computer: Sometimes the BSOD is just a temporary glitch, and restarting your computer can resolve the issue.
    Check for updates: Make sure that your Windows 11 is up-to-date with the latest updates and patches. Microsoft often releases updates that address security issues and bugs that can cause BSOD.
    Run a virus scan: Use Windows Defender or your antivirus software to scan your system for any malware that may be causing the BSOD.

    Uninstall recently installed software or hardware: If you recently installed new software or hardware before the BSOD started to appear, try uninstalling it and see if the problem persists.
    Restore your operating system: If you are getting persistent BSODs and are unable to identify the root cause of the problem, you can try restoring your operating to factory settings. Make sure you choose the option to Keep My Files so you do not lose your information during this process.

    ————————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.