Win 11 explorer won't recognize Acer Predator GM7000 4TB SSD

Sfrick

I just got new pc with Ryzen 9950x and installed the predator as my D drive for data. Running latest version of Win 11 OS. After install of predator opened Disk Manager and Predator is listed as Disk 1. Formatted the drive as NTFS. Disk Manager shows drive as healthy Basic Data Partition. Device Manager shows Disk Drive as Predator SSD GM7000 4TB. Device Status: Working Properly. Driver: Microsoft. Problem is in Explorer the drive is not showing up. I've tried everything with no luck. Any help will be appreciated.

StevenGen

https://community.acer.com/en/discussion/725297/win-11-explorer-wont-recognize-acer-predator-gm7000-4tb-ssd

In Disk Management > initialize the Predator GM7000 M.2 SSD 4TB drive > then give it a drive letter "D" > as afterwards your Predator GM7000 M.2 SSD 4TB drive will be visible in Win-11 File Explorer as D drive, as you not only have to format the drive to NTFS GUID (GTP) format, as you have to do all the above before windows OS recognizes the drive as drive D. Good luck and hope this helps you out.

This is what your Predator GM7000 M.2 SSD 4TB drive should look like as a 2nd storage drive and/or a slave drive in Disk Management, like the drive highlighted below, if its successfully been formatted to NTFS and then initialized and then given a D drive letter in Disk Management:

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Sfrick

That's exactly what I did in my initial comment. From the Win Disk Manager all is good.. Shows exactly as your pic above except mine is 4TB. Also, in Win Device Mgr. all seems good, unless there needs to be some specific driver for the Asus Predator. Only problem not showing up in File Explorer.

System is New Minisforum MS-A1 with Ryzen 9950x, 128GB ram, 2TB for OS, 4TB for Data.

Hopefully, someone has the answer.

StevenGen

https://community.acer.com/en/discussion/comment/1342419#Comment_1342419

I don't know much about these Mini PCs like the Minisforum MS-A1 Mini PCs with the Ryzen 9950x cpu, as they might have a different setup and capacity limits for M.2 SSD drives, see if the drivers for the Minisforum MS-A1 Mini PC has a new AMD chipset driver that will fix this M.2 SSD issue or it might be that the mobo is not compatible with the Gen 4 x4 lane 4TB Predator GM7000 M.2 SSD drive and such a high capacity M.2 SSD 4TB drive.

On the MINISFORUM MS-A1 Mini PC site there is an option of a 64GB + a 2GB M.2 SSD drive so that might be the drive capacity of this Mini PCs M.2 SSD drives into the 4x slots that this PC has. As that could be the problem of why the Predator GM7000 M.2 SSD 4TB drive is not recognized in File Explorer or look at this guide here and follow the installation precisely as you might have done something wrong.

Or try a smaller capacity M.2 SSD drive like a 1TB or a 2TB M.2 SSD Gen 4 x4 drive and see if it works in SSD 2 slots, as its probably only compatible with a max 2TB Gen 4 x4 lane M.2 SSD drive capacity. Make sure all these factors are followed, as they could be relevant. Good luck and hope this works out for you.

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billsey

Show us the same image as Steven did, but on your machine. His is shown as a D: drive and should be there in File Explorer as well. We need to see what yours it set to…

Axxo

If Windows 11 File Explorer isn't recognizing your Acer Predator GM7000 4TB SSD, it's likely due to a few common issues, such as incorrect drive letter assignment or driver problems. Start by checking the SSD's physical connections and verifying its status in Disk Management, and consider updating or reinstalling the SSD drivers. Here's a more detailed approach:1. Verify Physical Connections and BIOS/UEFI Settings:

• Check Connections:Ensure the SSD is properly connected to the motherboard. Loose or improperly seated connections are a frequent cause.
• BIOS/UEFI Settings:Confirm that the SSD is enabled and recognized in your computer's BIOS/UEFI settings. This is especially important if you recently installed the drive. 

2. Disk Management:

• Open Disk Management:Press Win + X and select "Disk Management." 
• Locate the SSD:Identify the SSD in Disk Management, which might not be assigned a drive letter yet. 
• Check Drive Status:Right-click on the drive and select "Properties." Verify in the "General" tab that the drive is marked as "This drive is working properly". 
• Assign a Drive Letter:If the drive isn't showing a drive letter, right-click on it and select "Change Drive Letter and Paths." Assign a drive letter. 

3. Driver Issues:

• Update Drivers:In Device Manager, locate the SSD's entry (under "Disk drives" or a similar category). Update the driver by right-clicking and selecting "Update driver".
• Reinstall Drivers:If updating doesn't work, try uninstalling the drive's driver and then restarting your computer to allow Windows to reinstall it. 

4. Other Potential Issues:

• Partitioning:If the SSD was recently formatted or partitioned, ensure it's formatted with a file system that Windows recognizes (e.g., NTFS) and that there are valid partitions on the drive. 
• Hardware Problems:If none of the above steps work, it's possible the SSD has a hardware issue. You can try testing the drive on another computer to see if it's recognized there. 

Important Notes:

• Data Recovery:If you suspect the drive might be damaged, consider using data recovery software to try and salvage any important files before attempting other troubleshooting steps. 
• Consult Acer Support:If you've exhausted all the troubleshooting steps and the issue persists, consider contacting Acer's support for further assistance, especially if the drive is under warranty. 

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