SWIFT 5 doesn’t power up, it went into hibernation and no longer powers up. Help pls!

Crl2025
Crl2025 Member Posts: 3 New User
edited May 31 in Swift and Spin Series

the laptop went into hibernation and no longer powers up. I pressed the power a few times, I reset the battery but to no avail. Help pls!

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,924 Trailblazer
    edited May 30

    How did you reset the battery, with the small pinhole at the the back? You are not posting your full Swift model: The Acer Swift 5 series was first introduced in September 2015 and if your model is that old the battery will have died after 10 years.

  • Crl2025
    Crl2025 Member Posts: 3 New User

    yes, I pushed the pinhole in the back . My swift 5 model is close to 3 yrs old. Where is the model number ?

  • Crl2025
    Crl2025 Member Posts: 3 New User

    the model is SF14-54T

  • StevenGen
    StevenGen ACE Posts: 14,311 Trailblazer
    edited May 31

    There is no such model as the Swift SF14-54T as you must have missed the first "5" number in your Swift model 😁 as your model should be the Swift 5 SF514-54T, which is a laptop that was released on 2019-07-18 and its going close to a 6 year model. if your SF514-54t is close to 3 years old, the battery should still be functioning properly, as batteries in these laptops last 3 to max 4 years before any significant power issues can affect the laptops OS boot or power issues. But if your Swift laptop doesn't power up after doing the pin press of a Battery Reset, then you need to do a Hard Reset to make sure that other issues are not affecting your laptops booting, so do this:

    Hard Reset - Remove the eleven (11) TORX screws with a TORX screwdriver to release the lower case, then use the suction cup or a prying tool to release the middle or the side clips of the lower case and either pull up with the suction cup or undo the sides with the prying tool to release the lower case of your Swift 5 SF514-54T laptop to remove the lower case.

    Press the power key for 10 seconds to release all power to the laptop and then disconnect the main battery from the mainboard, then take the main battery out. Afterwards disconnect the RTC/BIOS battery and then short the bios batteries + & - pins at the mainboard plug (as shown at the plug in red below) to reset CMOS.

    image.png

    Leave the laptop like that for at least 30min so that the EC, Chipset and bios chips reset completely and then reconnect everything as your laptop should boot normally.

    If the above hard reset doesn't work then your laptop has a shorted main power rail with either its its first mosfet chip is shorted and needs replacing or other problems that a technician should analyse and fix. Best is to take your laptop to a technician that can fully analyse and pinpoint the exact power problem(s), as a user like you can't fix these sorts of problems as it requires specialist tools and a microscope to do this job properly and fix your laptop. Good luck and hope this helps you out.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 1,781

    If your Acer Swift 5 won't power up, try a hard reset by holding the power button for 15-30 seconds, disconnecting the power cable, removing the battery, holding the power button again, reinserting the battery, and reconnecting the power cable. If that doesn't work, check the battery reset pinhole, or try booting to Safe Mode.
    Troubleshooting Steps:-

    1. Hard Reset:
      Hold the power button for 15-30 seconds to force a shutdown.
      Disconnect the power cable and remove the battery.
      Press and hold the power button for another 15-20 seconds.
      Reinsert the battery, reconnect the power cable, and try powering on.
    2. Battery Reset Pinhole:
      Locate the battery reset pinhole (usually on the bottom of the laptop).
      Insert a paperclip or pin into the pinhole and hold for 15-30 seconds.
      Wait a minute, then try powering on.
    3. Check Power Supply and Connections:
      Ensure the power cord is securely connected to the laptop and the wall.
      Try a different power outlet to rule out an issue with the outlet.
    4. Remove External Devices:
      Disconnect any USB devices, external drives, or other peripherals.
    5. Boot to Safe Mode:
      Refer to your laptop's documentation or Microsoft website for instructions on booting to Safe Mode.
      If the laptop powers on in Safe Mode, it may indicate a software issue.
    6. Check BIOS Settings:
      Refer to your laptop's documentation for how to access the BIOS settings.
      Ensure the boot order is correct and that the system is configured to boot from the hard drive.
    7. Seek Professional Help:
      If none of the above steps resolve the issue, it may indicate a hardware problem requiring professional repair.
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