AN515-58 Nitro Laptop won't boot, powers on but no display and stuck on red keyboard lights

WxFox27
WxFox27 Member Posts: 2 New User
edited 4:14AM in Nitro Gaming

This happened when I attempted to power on my Nitro laptop in the morning.

The keyboard lights begin their quick red light animation upon powering on, and both fans fire on for a few seconds but then everything stops. The keyboard is completely illuminated in red, not moving on to the next color animation (the one that I set to for normal use), and the fans are not running. The screen is completely black and nothing comes up. The battery indicator light will flick on and off when I plug/unplug the laptop and the powered on light is illuminated blue as well. Plugging and unplugging the laptop also causes the speakers to output a quick beep when doing so (as normal). But that's it.

I can turn the laptop off by holding down the power button, and I have tried booting into the BIOS window (hitting the F2 key upon powering on). There is no change in behavior.

I have done the following as well with no changes in the laptops behavior as well:

Reseated the M.2 drive

Reseated both RAM sticks

Unplugged the battery and power drained the lap top, including leaving it sit for a handful of minutes with the battery still unplugged

Powered it on and left it sit for a long period of time, though the laptop went into sleep mode after 10 minutes like normal (or it fully shut down, I'm not entirely sure).

I'm not sure what else I can do to diagnose/fix my laptops problem. It is out of warranty now so not sure if sending it in for repair is a option as well.

[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,902 Trailblazer

    Hi, if the battery is older than 3-4 years it may be bad and should be replaced, don't use a USB-C charger but the original barrel plug power adapter. If you can't boot try this: https://support.microsoft.com/en-us/windows/windows-startup-settings-1af6ec8c-4d4a-4b23-adb7-e76eef0b847f and Reset this PC without losing your files option. Update BIOS. When posting always include your full laptop model and Windows version. 😉

  • WxFox27
    WxFox27 Member Posts: 2 New User

    The laptop is a Nitro 5 AN515-58 with Windows 11 64-bit.

    The laptop itself is only 2 years old so I believe the battery is still fine.

    As for accessing the Windows Recovery Environment, or accessing the BIOS menu, I can not. The laptop doesn't make it that far into the boot up process, the screen never shows anything and having it plugged into a external monitor just comes up with a 'No signal detected' message.

  • StevenGen
    StevenGen ACE Posts: 14,288 Trailblazer
    edited 4:08AM

    Do a battery reset like instructed below first:

    image.png

    If the above reset doesn't do anything then do a Hard Reset like this:

    Hard Reset - Remove eleven (11) screws from the base cover to the upper case of your Nitro AN515-58 laptop, then when all the screws are removed, starting from the upper side, pry to release the upper side latches, continue releasing the remaining latches until the lower case is freed.

    Press the power key for 10 seconds to release all power to the laptop and then disconnect the main battery from the mainboard, then take the main battery out. Then disconnect the RTC/BIOS battery and then short the bios batteries + & - pins with a metal tweezers or a small screwdriver at the mainboard plug (at the plug shown below) as this will rest the CMOS and then take all the ran out.

    image.png

    Leave the laptop like that for at least 30min so that the EC, Chipset and bios chips reset completely and then reconnect everything, if you have 2x ram modules, only connect 1x ram module and alternate the two ram modules and see if its not the ram that is faulty, as a faulty ram could cause the symptoms that you are experiencing, then reboot the laptop as the laptop should turn on and boot properly with an image on the screen. Btw, this happened to my Nitro AN515-56 model and after doing the Hard Reset it worked perfectly and I never had this ever come back since 2022 when this happened to my Nitro.

    If the above Hard Reset doesn't make your laptop boot with an image and the laptop is the same, then you could have a fried gpu or cpu which a fried cpu will mean that you will need a new mobo and a fried NVidia gpu, you can get the technician to disable the NVidia gpu and use the cpu graphics. I suggest that you take your AN515-58 laptop to a technician and get them to pinpoint the exact fault that it has, as that is the best thing to do. good luck and hope it works out for you.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Puraw
    Puraw ACE, Member Posts: 16,902 Trailblazer

    Hi, the Acer Nitro 5 AN515-58 was launched in January 2022 and after 3 years a low quality battery can be depleted.