Proof of Purchase need to update our proof of purchase.

VW4985
VW4985 Member Posts: 2 New User
edited May 27 in TravelMate and Extensa

I spoke to one of your representatives yesterday and he advise I need to update our proof of purchase.

Case # 1557688US

How do I do that.

Eileen

Answers

  • billsey
    billsey ACE Posts: 36,238 Trailblazer

    This community consists only of Acer users, not Acer employees. You need to contact Acer support for those types of questions.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • mrsimon007
    mrsimon007 Member Posts: 2 New User

    • Locate the confirmation email or case email from the support team.

    • Reply directly to that email and attach your proof of purchase (PDF, photo, or scanned receipt).

    • If no email is available, visit the support portal of the company handling the case (e.g., Logitech, if this is a Logitech case), log in, go to “My Cases”, select Case #1557688US, and use the option to upload documents or add a comment.
  • VW4985
    VW4985 Member Posts: 2 New User
    MX-3070V_20250527_181202.pdf

    Here is the proof of purchase for case # 1557688us

    Thank you!

  • billsey
    billsey ACE Posts: 36,238 Trailblazer

    You are sending that only to other Acer customers, not to Acer itself. You need to do that with Acer support, not here.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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