[SA272UG0] Official Color Profile (ICM) from Acer Not Working – Error Message Displayed

ariyako
ariyako Member Posts: 1 Newbie

Hi everyone,

I’m having an issue with my Acer SA272UG0 monitor regarding the official ICM color profile downloaded directly from the Acer support website.

After installing the ICM file, I tried applying it through the Windows Color Management settings, but it fails to load and gives an error message (screenshot attached).

System details:

  • OS: Windows 11 64-bit
  • Connection: HDMI (also tested with DisplayPort adapter)
  • Monitor Driver: Latest version from Acer’s official website
  • Color Profile: Official ICM file for SA272UG0 from Acer’s support page

My questions are:

  1. Is this monitor compatible with custom or official ICM/ICC color profiles?
  2. Is there a known issue or a workaround to apply the Acer-provided profile successfully?
  3. Could there be an update or a corrected ICM file if the current one is faulty?

Appreciate any input from other users or Acer staff who have experienced similar issues.

Thanks in advance!

ACER SA272UG0-Screenshot 2025-05-21 192204-3.png

Answers

  • SemihB
    SemihB Member Posts: 80 Devotee WiFi Icon
    edited May 22

    @ariyako

    Please go to microsoft site from the link below and apply the required color management profile and try again. Then let us know.

    Microsoft Monitor Color Profile

    Video explanation.

    If you encounter the same problem after following the instructions here, the color profile you downloaded is not suitable or you entered an incorrect model number or the monitor does not support it.

    Please click like if your problem is solved or write my problem is solved.

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