[SA272UG0] Official Color Profile (ICM) from Acer Not Working – Error Message Displayed

ariyako
ariyako Member Posts: 4 New User

Hi everyone,

I’m having an issue with my Acer SA272UG0 monitor regarding the official ICM color profile downloaded directly from the Acer support website.

After installing the ICM file, I tried applying it through the Windows Color Management settings, but it fails to load and gives an error message (screenshot attached).

System details:

  • OS: Windows 11 64-bit
  • Connection: HDMI (also tested with DisplayPort adapter)
  • Monitor Driver: Latest version from Acer’s official website
  • Color Profile: Official ICM file for SA272UG0 from Acer’s support page

My questions are:

  1. Is this monitor compatible with custom or official ICM/ICC color profiles?
  2. Is there a known issue or a workaround to apply the Acer-provided profile successfully?
  3. Could there be an update or a corrected ICM file if the current one is faulty?

Appreciate any input from other users or Acer staff who have experienced similar issues.

Thanks in advance!

ACER SA272UG0-Screenshot 2025-05-21 192204-3.png

Answers

  • SemihB
    SemihB Member Posts: 133 Skilled Fixer WiFi Icon
    edited May 22

    @ariyako

    Please go to microsoft site from the link below and apply the required color management profile and try again. Then let us know.

    Microsoft Monitor Color Profile

    Video explanation.

    If you encounter the same problem after following the instructions here, the color profile you downloaded is not suitable or you entered an incorrect model number or the monitor does not support it.

    Please click like if your problem is solved or write my problem is solved.

    signature.jpg

    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.

  • ariyako
    ariyako Member Posts: 4 New User

    Thank you for your response. I followed all the instructions in the Microsoft link you provided and watched the video as well. However, the issue still persists.

    To clarify:

    • I downloaded the correct ICM color profile for my monitor model (SA272UG0) directly from the Acer official support page.
    • I confirmed that the model number is accurate and that the driver and monitor details match.
    • I’ve also tried removing and re-adding the profile in Color Management, restarting my system, and ensuring it’s set as the default—still no change.
    • The same error message continues to appear when applying the profile.

    This leads me to believe there might be an issue with the color profile file provided on the Acer website, or this specific monitor model might have limitations in supporting ICM/ICC profiles under Windows 11.

    Is it possible for the team to recheck the integrity or compatibility of the official ICM file for the SA272UG0?

    Thanks again for your time and support—I really hope this can be resolved.

  • SemihB
    SemihB Member Posts: 133 Skilled Fixer WiFi Icon

    @ariyako

    This is a community help forum, here you tell us that the problem persists according to the necessary instructions.

    Please install the Windows version on another storage (SSD, HDD) and try again from a freshly installed Windows.

    Acer does not add any incompatible driver to the list. Sometimes things can go wrong due to excessive data accumulation or data loss and corruption in the operating systems used. Try again from a cleanly installed Windows. Check all the possibilities and let us know.

    Please click like if your problem is solved or write my problem is solved.

    signature.jpg

    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.

  • ariyako
    ariyako Member Posts: 4 New User

    Thank you for your continued support.

    I understand your recommendation to test with a clean installation of Windows. I would like to confirm that I have already done this—I tested the official ICM color profile on several computers with freshly installed Windows 11 (clean installs). Unfortunately, the same issue occurs on all systems, and the color profile cannot be applied, showing the same error message.

    To summarize:

    1. I downloaded the official ICM color profile for the SA272UG0 monitor from Acer’s support website (before it became inaccessible from my location).
    2. I tested it on multiple computers running clean Windows 11 installations, with no extra software or previous profiles added.
    3. Other ICC/ICM profiles work fine on these systems, which suggests the issue lies specifically with the SA272UG0’s ICM file.


    I truly appreciate your efforts and look forward to your assistance in resolving this issue.

    Best regards,
    ariyako

  • SemihB
    SemihB Member Posts: 133 Skilled Fixer WiFi Icon

    @ariyako

    I understand that you have completed all the necessary processes. Finally, create a virtual machine application on your computer, install windows 10 pro and try the ICM profile on windows 10 and let us know again.

    Please send me the link to the download section you downloaded from the acer website. Not the driver link, but the link to the section where your device is listed on the download page.

    signature.jpg

    The biggest reason why the problems are not solvedis if someone who says there is a problem with the GPU says; If I change the case, will the problem be solved? That's the whole point! The concepts are different! We should not go off topic.

  • ariyako
    ariyako Member Posts: 4 New User
    edited May 25

    Regarding the download page:

    Here is the original product support page where I obtained the color profile:
    🔗 https://www.acer.com/us-en/support/product-support/SA272UG0/MM.TXPSM.002/downloads

    🔗 https://www.acer.com/us-en/support/product-support/SA272UG0/MM.TXPSM.002/downloads

    Unfortunately, I am now unable to access this page from my region/network. The page either fails to load or displays a connection error, even after trying from multiple devices and networks.

    I sincerely appreciate your time and support so far, and I hope this issue can be resolved soon.

    Best regards,
    ariyako