ACER Aspire 5 515-58GM compatibility issue with 2 TB Samsung 990 EVO PLUS

D7X
D7X Member Posts: 4 New User

Hello, I recently purchased ACER Aspire 5 515-58GM laptop which comes with 2 M.2 PCIe slots (and also 2 SODIMM modules that can be upgraded, as I've seen wrong answers here relating to RAM upgradability). One slot is occupied by WD 512 GB PCIe x4 drive.

Along with the laptop I ordered 2 TB Samsung 990 EVO Plus M.2 NVMe PCIe x4 Gen 4/5 drive, and now it seems that it is not recognized by the laptop. It reports the following error when I open Device Manager > Intel PCI controller (has a yellow exclamation mark):

Intel PCU Express Root Port #5 - 51BC


This device cannot start (Code 10).

An ACPI Power Object failed to transition state.

It runs latest Windows 11 Pro, I tried upgrading BIOS (v 1.64 latest), Intel drivers, Windows 11 latest updates, but nothing helps.

I even tried swapping the slots (factory 512 GB WD PCIe x4 drive does not work in second slot either! Windows Recovery boots instead of normal boot - why!?). This makes me wonder is this second slot functional? Or something else is the issue (e.g. Gen3 interface?).

I even tried running Windows 10 Pro, installed all the drivers, and guess what — exact same issue occurs! This tells me that this is not Windows fault (at least).

I am really confused as why is this happening. If the secondary M.2 slot only support PCIe Gen3, that could explain it, but I doubt because it runs i7-13620H CPU, which supports PCIe Gen 3 and 5 (direct), but it could be that the secondary slot is provided by the chipset, and it would be Gen3.

Not sure what to do now, should I return the drive? Replace it with 1 TB Gen4 model, or Gen3? I really need extra storage.

Thanks in advance!

ACER Aspire 5 515-58GM - Samsung 990 EVO PLUS.png ACER Aspire 5 515-58GM - Samsung 990 EVO PLUS Intel PCIe Driver Issue_e.png ACER A515-58GM DDR4 RAM Modules SODIMM.jpg

Answers

  • D7X
    D7X Member Posts: 4 New User
    edited 7:45PM

    Well, I took out (from another computer) smaller and older drive 250 GB Kingston A2000 PCI Gen3 and placed it in the 2nd slot, and the problem still occurs! The second drive is not visible! Well, the only remaining thing right now is to try to partition the new 2 TB drive in place of WD and see if I can at least get a one drive working (the bigger one). A bit disappointed at the moment, considering to return the laptop :(

  • Puraw
    Puraw ACE, Member Posts: 16,696 Trailblazer

    Hi, there are 2 removable RAM slots and you can upgrade RAM up 2 x 16GB DDR4 3200MTs,

    RAM 32GB.jpg

    There are 2 x M.2 PCIe slots for Gen 4 x4 NVMe SSDs but Acer recommends up to 1TB maximum.

    Gen4 1TB.jpg
  • D7X
    D7X Member Posts: 4 New User

    Hi, Puraw! Thank you for trying to help, please check my self-reply above, I tried smaller Kingston 250 GB Gen3 drive — problem still occurs unfortunately :(

  • D7X
    D7X Member Posts: 4 New User

    I placed the Samsung EVO PLUS in the slot of factory WD drive (WD is not used now) and it works! The drive is visible (using Windows from USB drive). This tells me that either secondary slot is malfunctioning, or not supported at all (but it wouldn't be logical to place a slot in the first place by Acer just for the ornament). I guess I will have to either accept that only one slot is working, or to consider returning it.