Acer Swift SF315-52 Hard shutdown every 30 minutes, likely BIOS or Intel Management Engine Issue

goshkiki
goshkiki Member Posts: 4 New User
edited 1:41AM in Swift and Spin Series

For about a month now, my Acer Swift 3 does a hard shutdown every 30 minutes exactly. It is not an overheating or malware issue, it shuts down after exactly 30 minutes even when in BIOS. After looking online, I've gathered it's likely a BIOS/Intel Management Engine issue.

The last BIOS update for my device is V1.08 from 2018 and I'm up to date. I reset BIOS settings to default, and when that didn't help, I disconnected and reconnected the CMOS battery. (Tried reinstalling V1.08, but it won't allow the same version, and I can't find the temp file to override the flag). Still didn't work, so I went to install the most recent Intel Management Engine driver suitable for my model and Windows 11. Windows throws me an error, 'Error in device matching', code: 0x4E24 (20004).

I tried to run some Windows Updates, but it suddenly tells me I don't meet the requirements for Windows 11, due to missing TPM 2.0. I've been running Windows 11 with no problem since 2022. When I run tpm.msc, it says "no compatible TPM found" - but in BIOS, TPM is enabled.

Just reinstalled Windows 11, keeping my files -- still no luck. I'm really stumped at this point. Does anyone have any suggestions? Thank you so much in advance.

Specs: Acer Swift SF315-52, Intel(R) Core i5-8250U CPU @ 1.60GHz, running Windows 11.

Answers

  • StevenGen
    StevenGen ACE Posts: 14,152 Trailblazer
    edited 3:37AM

    The SF315-52 model is a 2018 and a 7 years old release laptop and if you haven't changed its original battery the shutdown symptoms could be from an old battery that needs replacing, as batteries on these laptops only last between 3-4 years.

    Also. do you have anything connected to the USBs of your SF315-52 laptop, like a hub as that could be a cause of these shutdowns. Otherwise its a main power rail issue that could have its power regulator fault or a mosfet or capacitor that overheats and shorts the rail down and shuts the power off, have your laptop analysed by a technician so that they can pinpoint the problem. Good luck and hope this helps you out.

    SF315-52 new battery, get this exact oem Acer fitted battery.

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • RadovanRakovicky
    RadovanRakovicky Member Posts: 19 Troubleshooter

    But he said it's EXACTLY 30 MINUTES, even in the BIOS. That's most likely some BIOS setting...did you try to enable BIOS hidden features in the past? Some of these features are related to power management.

    What I'll do:

    1, reset BIOS to defaults

    2, if still the same - re-flash latest BIOS using USB stick method...or from Windows

  • goshkiki
    goshkiki Member Posts: 4 New User

    Hi @RadovanRakovicky, thanks for the answer. I also excluded power management issues as the root cause. Haven't ***** around with my BIOS settings until now as I'm trying to fix this. Reflashing the latest BIOS via USB will be my next bet… Have tried, but been unsuccessful so far as I can't prioritize booting from USB in the boot order for some reason; "booting from USB" doesn't show up in the selection at all. (Despite disabling Secure Boot, setting Supervisor password and enabling F12 boot mode, which were fixes for other people).

  • camila89
    camila89 Member Posts: 32 Enthusiast WiFi Icon

    There are a few reasons behind this, like the Power Options may not be configured correctly. You can also change advanced power settings and change the value in settings to zero.