acer nitro v15 don't show any audio device, Intel and Windows service won't start

thiagoarcanjo
thiagoarcanjo Member Posts: 1 Newbie
edited 1:27AM in Nitro Gaming

My acer nitro v15 don't show any audio device, no Windows Audio service and can't start Intel Audio Service. anyone has a fix for that? I already tested unistall, install NVIDIA Audio and Intel Audio… Only has um alert in Devices. Any help?
System: Windows 11 24H2.

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[Edited the thread to add model name to the title]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,649 Trailblazer

    Hi, if your laptop is the ANV15-51 it has a Realtek audio chip using driver version 6.0.9683.1 from 2024/09/24. Uninstall all (audio) drivers with a yellow exclamation triangle and any Unknown or Other Devices in Device Manager and just reboot, Windows11 should install the correct drivers. Check that BIOS is updated with the new version 1.26. If still no sound download DDU from Wagnardsoft.com and in Safe Mode uninstall all Realtek audio drivers (see picture), don't download anything Windows will reinstall the drivers or show as Optional Updates when you Check for updates in Windows.

    DDU for Realtek.jpg
  • StevenGen
    StevenGen ACE Posts: 14,140 Trailblazer
    edited May 14

    The audio in your Nitro v15 laptop is governed by the Realtek audio driver and the Intel and NVidia drivers, so what you need to do is completely uninstall these drivers and install the oem Acer listed drivers from the Nitro v15 Acer Drivers and Manuals page for your exact Nitro v15 model, as doing this will reinstate your audio and afterwards windows update, will update these drivers to the most compatible drivers suitable for your Nitro v15 looptop. Good luck and hope this helps you out.

    This is the typical Device Manager audio drivers for a gaming laptop like your Nitro v15

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    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍