After clean install of win 11 the audi did not work on A315-59-384Q

xStrax
xStrax Member Posts: 7

Tinkerer

edited May 10 in Aspire Laptops

Laptop: A315-59-384Q

When i wanted to clean install Windows 11, i installed all drivers from Acer → my products drivers page. Everything works but audio just refuses. I did everything i thought of.

There were 2 drivers listed for Realtek.

Result installing first one: as if nothing happening shows no audio output, it's hidden in Device Manager, here I tried troubleshooting audio, nothing happened, and I tried uninstalling and installing many times.

Result installing second one: audio shows on taskbar I up the volume and tried YouTube and nothing, then I tried troubleshooting, and it did find something but said it's unable to fix it.

I dont know what to do. I did windows updates all of them, it found stuff for Realtek but it's still a no. But it doesn't work before or after the update.

Any clever idea and solution will be appreciated.

Thanks in advance.

[Edited the thread to add model name to the title]
[Edited the thread to add issue detail]

Answers

  • Sharanji
    Sharanji ACE Posts: 5,182 Pathfinder

    @xStrax

    If Intel Smart Sound Technology (SST) isn't installed properly or conflicts with Windows 11, audio will vanish completely.

    Reveal Hidden Devices
    Open Device Manager. Click View → select Show hidden devices. Expand Sound, video and game controllers. See if your audio device is greyed out or hidden. Right-click and uninstall everything related to audio. Do the same under System Devices if you see “Intel Smart Sound Technology” or “High Definition Audio Controller”. Restart your PC. Acer Downloads

    Check Windows Services. Press Win + R, type services.msc, press Enter. Find and ensure the following services are running:
    Windows Audio
    Windows Audio Endpoint Builder
    Plug and Play
    RPC Endpoint Mapper

    Few laptops often use Intel Smart Sound Technology (SST) as a bridge between hardware and Realtek/other audio codecs. If this isn't installed properly or conflicts with Windows 11, audio will vanish completely.
    In Device Manager > System Devices. Look for "Intel Smart Sound Technology (Intel SST) Audio Controller" or similar. If it's missing or has an error (!), download the Intel SST driver:
    Go to https://www.intel.com/content/www/us/en/download-center/home.html
    Search for Intel Smart Sound Technology Audio Driver for Windows 11
    OR try this direct Intel SST driver package
    Install and restart.

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊