Nitro XV272U no signal. I don't see any other menu items. Any other ideas?

Jayfaas
Jayfaas Member Posts: 2 New User
edited 4:40AM in Monitors

Hello all. We purchased a new HP computer (Win11) that came with 2 display port ports on the motherboard and no other options (HDMI, DVI, etc). We purchased an Acer Nitro XV272U to go with it and so far whenever we power up the PC, we see it switch to both HDMI inputs and then finally to DP and then it just says "no signal". We manually set the input on the monitor to use DP and when we powered up the PC, it would show the HP Wolf Security logo with the spinning wheel and then eventually say no signal. I tried going into BIOS and it wouldn't even let it load. I suspected that it MAY be a power issue since these were both hooked to an older power strip so I tried hooking into other power outlets and other things like holding the power button for 2-3 seconds just to see. Eventually it loaded the "recovery" page and when I tried to boot into windows, the screen cut off. Went back and after fiddling with it again, I was able to get into BIOS and do some diagnostics tests, to which all of them passed except USB but I only had USB keyboard and mouse plugged in at the time and didnt feel like unplugging them. Any suggestions? I have made sure the cables are plugged in and I dont see any other menu items other than auto source and input as far as monitor menu items go. I tried hooking the monitor to a different computer and it turned on. I tried unplugging all and holding the power button for 30 secs and no fix. Any other ideas?

[Edited the thread to add issue detail]

Answers

  • StevenGen
    StevenGen ACE Posts: 14,063 Trailblazer
    edited 3:13AM

    This is not the Acer XV272U monitors fault but your HP whatever model computer it is, what model is it, as that would help.

    if this desktop only has a HDMI and a DVI port you can only use the HDMI port on the Acer XV272U monitor, as its only got a HDMI and DP input ports. So use the HDMI cable listed below that Acer recommends for a HDMI connection as connection your HP desktop with the HDMI port should work. The power source adapter should be a 100-240V @50/60Hz type adapter. Good luck and hope this helps you out to solve this problem.

    This is the full specs of the XV272U Acer monitor

    image.png

    This is the HDMI cable that Acer recommends using with the XV272U monitor

    image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Jayfaas
    Jayfaas Member Posts: 2 New User

    StevenGen,

    I am not sure where those stats came from, but they do not match the stats on the XV272U monitor from the Acer site. The monitor we have came with 1 DP 1.4 port and 2x HDMI 2.0 ports. The Desktop is an HP Z2 G9 Tower. I attached the HP PC pdf below and pasted the picture below of the monitor specs.

    HP.pdf image.png