Battery struck at 5% and it's still not moving up. What can be done?

ashmal
ashmal Member Posts: 3 New User
edited 2:55AM in Nitro Gaming

i was playing a high graphic game on the battery THE LAST OF US suddenly like 5 min in my laptop turned off without any warning i was worried so i got home and plugged it in at first it showed me 0% adn was not even recognising my battery so i tried very way, well i got it out and just gave up on it and put it aside and was using my laptop with only charger. so today i though i gave it a try and now it's recognising the battery and even showing the icon and 5% charge but it's freeze there. here are the current results

Screenshot 2025-05-05 073138.png Screenshot 2025-05-05 073013.png

but it's stuck on 5% lemme know if any one can help

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Answers

  • Puraw
    Puraw ACE, Member Posts: 16,513 Trailblazer
    edited 3:14AM

    Hi, Update BIOS with the new version 1.26 dated 2025/04/17, reboot and save a new Battery Report to PDF in the Edge browser (Ctrl+P) and attach that to your reply @Puraw .

  • StevenGen
    StevenGen ACE Posts: 14,041 Trailblazer

    Your battery form the above battery report is virtually brand new as its Design capacity is 58,751mWh and its current Full charge capacity is 49,230 mWh, so the battery has only lost 16% of its charge when it was new. What you did with that game is overloaded the battery and the battery blew its soldered fuse on the batteries mainboard and the battery has been locked. See this great guide here of what needs to be done for the battery to be unlocked.

    No bios update will fix anything to your battery, as the battery has to be opened and its mainboard exposed and the fuse needs to be resoldered first and then the battery has to be unlocked with a special battery analyzer. If you have a technician that has a battery analyzer and can do this type of work then take it to them, if not its allot easier to buy a new oem battery battery. Good luck and hope this has helped you resolve this battery issue.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍