Predator Orion 5000 crashing intermittently, hard to replication consistently

cutchemist42
cutchemist42 Member Posts: 1 Newbie

Firstly, I'm not a huge expert with PCs. The only time I've ever opened up a PC was for this one, when I upgraded the cooling to a Cooler Master Hyper 622.

This PC is about 6 months, with the cooling upgrade about 5 months old after it was running hot on my games.

Recently in the past week, the PC has started crashing intermittently, screens go black, and the cooler fans than go into hyper speed. I keep my temperature readings open on my screen and when the crashes happen, it's never in hot ranges as the cooler upgrade has really helped.

As well, its crashing under different scenarios. Sometimes it crashes when Im just browsing the internet. Othertimes, it crashes while gaming. Adding to that, sometimes I can play Microsoft Flight Sim and it doesnt crash over 8 hours of playing. Its really hard to replicate the problem as some days, it doesnt crash at all.

Im not an expert on comps and I didnt see anyone else having this issue with this PC, so I didnt really know where to start. Any guidance would be greatly appreciated.

Answers

  • StevenGen
    StevenGen ACE Posts: 14,030 Trailblazer

    Firstly, it would help if you told us the exact PO5-6xx model desktop that you have. What I would do is to unstill the new cpu cooler and put the oem Acer fitted cooler back and see if the desktop crashes after doing that, as it could be from the new cpu cooler and its fan connections that is causing these crashes.

    If the desktop still crashes send your predator Orion 5000 back to Acer Tech Support in your country, as your desktop has issues that Acer should fix. The only problem with that is this, taking or changing any oem component(s) on these oem products like its oem cpu cooler out, your Acer warranty might be voided even if the desktop is still under the 12 months Acer warranty.

    Also be aware that these intermittent power crashes could be from numerous sources and like from any external components that you have connected to the desktop, it could be from a faulty PSU, ram, SSD drive or and if you upgraded to an extra 2.5" or 3.5" HDD. Try to systematically diagnose this problem by taking anything that you have connected to the desktop externally and try your PO5-6xx desktop with only the components that were fitted by Acer when new and out of the box and see if the desktop crashes. If it does then send it to Acer tech Support in your country. Good luck and hope this guides you to a solution.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍