my predator Helios 300 battery issue, shows plugin but battery is not increasing

isaiaheru2
isaiaheru2 Member Posts: 1 Newbie
edited 6:09AM in Predator Laptops

recently my laptop battery refused to charge, is showing plugin but the battery is not increasing, what is the solution?

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,485 Trailblazer
    edited 5:14AM

    Hi, if PH315-54 from 2021 and the battery has not been replaced it may have a bad cell(s), run a battery report, paste this in the command prompt: powercfg /batteryreport and open the report with your Edge browser, press Ctrl + P or right click and select "Print to Microsoft PDF", attach the report to your reply, type @Puraw or use "Quote" when you reply so I will get an alert.

  • Diya1811
    Diya1811 Ally Posts: 614

    @isaiaheru2

    First ensure the charger is securely connected and try a different power outlet. Check for any visible damage on the charger or cable and test with another compatible charger if available. Restarting the laptop can sometimes resolve charging issues, and running the Windows Power Troubleshooter may help diagnose the problem. Updating the battery drivers through Device Manager can also be beneficial.

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