I am a 50-year-old physician from São Paulo, Brazil. Less than a year ago, I discovered my love for building gaming PCs and started playing games.I really enjoy researching the parts and brands I want to purchase. Therefore, on August 7, 2024, I bought an "Acer LED 23.8-inch FHD KG240y1ms 180hz UM.QX0AA.5 CX 1 UM screen" in a physical store.I chose Acer because it is said to be a reliable and high-quality brand. The result was totally wrong.I am very careful with computers and parts. My family doesn't touch my computer. No fingerprints can be found on the screen or parts. I also purchased a dust blower and do weekly cleaning.However, one day in April 2025, while working, the screen suddenly became abnormal. The screen became distorted, but the computer did not shut down. It was only 8 months after the purchase.
After much searching, I found the warranty repair center listed on the invoice: "ROM TECNOLOGIA LTDA, address: Avenida Marginal Projetada, 1810, Barueri, SP, Brazil".I packed the screen with extreme care: a large cardboard box, bubble wrap, tape, and wrote "fragile" on all sides of the box, and then sent it off (although the shipping cost was paid by them, I was responsible for the packaging myself).On April 29, 2025 at 5:08 PM, I received an email that read:"We have received your device for repair and would like to inform you that it is not eligible for warranty as the issue found is not a manufacturing defect. We found a cracked screen (NVF). The repair price quoted is R$1,209.00. If you wish to proceed with the repair, we will provide a payment link to PagSeguro with the option to pay in 6 installments or in one lump sum."
It is worth noting that I originally purchased this monitor for R$901.13, less than a year ago.In other words, not only did they deny the warranty, they also charged a higher price for the repair than a new screen.What I can't understand is how a screen that has been maintained like new can have a problem that is not considered a manufacturing defect?I'm recounting this whole thing in detail because I think it's outrageous. Unless Acer is not the reliable brand I thought it was, but a company that produces low quality products and doesn't care about the consumer at all.I really hope for a different resolution than this email.SincerelyCaio Cesar Silverio
