Acer Monitor broke in 8 months, warranty denied, repair costs more than new

CCSilverio
CCSilverio Member Posts: 2 New User
edited 2:05PM in Monitors

ORIGINAL TEXT :

我是來自巴西聖保羅的50歲醫師。不到一年前,我發現自己熱愛組裝電競電腦並開始玩遊戲。

我非常喜歡研究我要購買的零件和品牌。因此,在2024年8月7日,我在實體店購買了一台「Acer LED 23.8 吋 FHD KG240y1ms 180hz UM.QX0AA.5 CX 1 UM 螢幕」。

我選擇了 Acer,因為據說它是一個可靠且高品質的品牌。結果大錯特錯。

我對電腦和零件非常小心。家人都不碰我的電腦。螢幕和零件上找不到任何指紋。我還購買了吹塵器,每週進行清潔。

然而在2025年4月某天工作時,這台螢幕突然出現異常。螢幕畫面變得扭曲,但沒有關機。當時距購買才8個月。

經過大量查找,我找到發票上列明的保固維修中心:「ROM TECNOLOGIA LTDA,地址:Avenida Marginal Projetada, 1810, Barueri, SP, 巴西」。

我極度小心地包裝好螢幕:大紙箱、氣泡紙、膠帶,並在盒子四周寫上「易碎」,然後寄送出去(雖然運費由他們支付,但包裝得自行負責)。

2025年4月29日下午5點08分,我收到一封電子郵件,內容如下:

「我們已收到您送修的設備,並通知您,該設備不符合保固條件,因為所發現的問題並非製造缺陷。我們發現螢幕破裂(NVF)。維修報價為 R$1,209.00。若您希望進行維修,我們將提供 PagSeguro 的付款連結,可選擇分6期付款或一次付清。」

值得注意的是,我當初購買這台螢幕的價格是 R$901.13,還不到一年。

換句話說,他們不僅拒絕保固,還開出比新螢幕更高的維修價格。

我無法理解的是,一台保養得像新的一樣的螢幕,怎麼會出現不被認定為製造缺陷的問題?

我詳細敘述這整件事,是因為我認為這太離譜了。除非 Acer 並非我所認為的可靠品牌,而是品質低劣且完全不關心消費者的公司。

我真心希望能得到不同於這封電子郵件的解決方案。

此致

Caio Cesar Silverio

TRANSLATION :

I am a 50-year-old physician from São Paulo, Brazil. Less than a year ago, I discovered my love for building gaming PCs and started playing games.I really enjoy researching the parts and brands I want to purchase. Therefore, on August 7, 2024, I bought an "Acer LED 23.8-inch FHD KG240y1ms 180hz UM.QX0AA.5 CX 1 UM screen" in a physical store.I chose Acer because it is said to be a reliable and high-quality brand. The result was totally wrong.I am very careful with computers and parts. My family doesn't touch my computer. No fingerprints can be found on the screen or parts. I also purchased a dust blower and do weekly cleaning.However, one day in April 2025, while working, the screen suddenly became abnormal. The screen became distorted, but the computer did not shut down. It was only 8 months after the purchase.

After much searching, I found the warranty repair center listed on the invoice: "ROM TECNOLOGIA LTDA, address: Avenida Marginal Projetada, 1810, Barueri, SP, Brazil".I packed the screen with extreme care: a large cardboard box, bubble wrap, tape, and wrote "fragile" on all sides of the box, and then sent it off (although the shipping cost was paid by them, I was responsible for the packaging myself).On April 29, 2025 at 5:08 PM, I received an email that read:"We have received your device for repair and would like to inform you that it is not eligible for warranty as the issue found is not a manufacturing defect. We found a cracked screen (NVF). The repair price quoted is R$1,209.00. If you wish to proceed with the repair, we will provide a payment link to PagSeguro with the option to pay in 6 installments or in one lump sum."

It is worth noting that I originally purchased this monitor for R$901.13, less than a year ago.In other words, not only did they deny the warranty, they also charged a higher price for the repair than a new screen.What I can't understand is how a screen that has been maintained like new can have a problem that is not considered a manufacturing defect?I'm recounting this whole thing in detail because I think it's outrageous. Unless Acer is not the reliable brand I thought it was, but a company that produces low quality products and doesn't care about the consumer at all.I really hope for a different resolution than this email.SincerelyCaio Cesar Silverio

[The message was translated using Google Translation]