"We can not find your camera" - phn16-72-93j4

BuffaloBear
BuffaloBear Member Posts: 1 Newbie

Hi All,

About 2 weeks ago, I noticed I couldn't access my camera. whenever I open the camera app, it says "We can not find your camera", and in my device manager I can no longer see a camera option.

Screenshot 2025-04-30 103942.png

So far, I have tried:

  1. Scan for hardware changes in device manager
  2. Download the latest camera driver and install it
  3. Tweak the camera setting in settings menu
  4. uninstall and reinstall Camera app
  5. install third party Camera app
  6. run windows diagnostic

and nothing has work for me, if someone can help me with this that would be great!

Thank you in advance

Answers

  • StevenGen
    StevenGen ACE Posts: 13,992 Trailblazer

    if you have done all the above to your PHN16-72 then its got a faulty camera that needs replacing, if your laptop is under the Acer warranty send your laptop to Acer Tech Support in your country and get Acer to replace the camera in your laptop as this entails taking the LCD top cover apart and changing the camera. Good luck and hope this helps to solve your problem.

    These are the PHN16-72 cameras fitted by Acer

    image.png image.png

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍