Windows 11 on Acer Nitro 5 AN515-58: long 'Welcome' screen, black screen with cursor, SSD not detect

Kaiser00
Kaiser00 Member Posts: 1 New User

Hi everyone,

I'm experiencing serious issues with my Acer Nitro 5 AN515-58 running Windows 11. It started with having to reconnect Wi-Fi every time I booted up, then file explorer slowed down badly. I replaced the SSD, but the issues persisted. Now it's much worse:

After entering my password, the system stays on the "Welcome" screen for 5–10 minutes.

Then I get a black screen with a cursor. Ctrl+Alt+Delete works, but Task Manager doesn't open — it just returns me to the black screen.

I tried reinstalling Windows, but no drives appear in diskpart or the installer.

I get error code 0x80070005 - 0x4002F during install attempts.

BIOS sees the SSD and RAM checks out OK.

I updated BIOS and drivers (before the black screen problem).

sfc /scannow and DISM didn’t help.

I suspect permission issues (administrator rights?), but I’m not sure.

Has anyone dealt with something like this? Any help would be greatly appreciated!Hi everyone,

I'm experiencing serious issues with my Acer Nitro 5 AN515-58 running Windows 11. It started with having to reconnect Wi-Fi every time I booted up, then file explorer slowed down badly. I replaced the SSD, but the issues persisted. Now it's much worse:

After entering my password, the system stays on the "Welcome" screen for 5–10 minutes.

Then I get a black screen with a cursor. Ctrl+Alt+Delete works, but Task Manager doesn't open — it just returns me to the black screen.

I tried reinstalling Windows, but no drives appear in diskpart or the installer.

I get error code 0x80070005 - 0x4002F during driver install attempts in a Windows installing part.

BIOS sees the SSD and RAM checks out OK.

I updated BIOS and drivers (before the black screen problem).

sfc /scannow and DISM didn’t help.

I suspect permission issues (administrator rights?), but I’m not sure.

Has anyone dealt with something like this? Any help would be greatly appreciated!

Answers

  • StevenGen
    StevenGen ACE Posts: 14,245 Trailblazer
    edited April 30

    I suggest that you do a Hard Reset of the laptop first by doing the below method first:

    Hard Reset - Remove the eleven (11) screws securing the lower case to the upper case of the AN515-58, starting from the upper side, pry to release the upper side latches, continue releasing the remaining latches. Then remove the lower case.

    Disconnect the main battery cable from the mainboard and take the main battery out, then disconnect the RTC/BIOS battery and then short the batteries + & - pins at the mainboard plug with a metal object to reset CMOS then take all the ran out then press the power key for 15 seconds to get all power out of the laptop completely.

    Leave the laptop without any power so that the EC, Chipset and bios reset for 1 hour (preferably overnight) then reconnect all components, if you have 2x ram modules, only connect 1x ram module when you reboot and alternate the two ram modules and see if its not the ram that is faulty, as the laptop should turn on and boot properly and work 100% without any slowness of the operating system.

    What I also suggest that you do is do the WinSAT tests that is especially useful if you’re troubleshooting issues like slow cpu, ram, gpu or disk performance. Go into cmd prompt > Run as administrator and do this;

    • CPU Performance Test - winsat cpu
    • Memory (RAM) Speed Test - winsat mem
    • Disk  Performance Test - winsat
    • Graphics  Performance Test - winsat dwm or
    • For more direct graphics gaming or Direct3D benchmarks - winsat d3d

    For the 0x80070005 - 0x4002F error code see this guide here, otherwise all the other problems could be from a memory slot lose pins, cpu problem etc and you need to take your AN515-58 laptop to an experienced technician in your area, to pinpoint the exact problems of your laptop. Btw, be aware that if you take it to Acer they will not fix a mainboard but replace the mainboard with a new one. Good luck and hope this give you a guide of what to do.

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • Axxo
    Axxo Member, Ally Posts: 1,730

    A black screen with a cursor after the 'Welcome' screen, especially when an SSD is not detected, suggests a problem with either the SSD itself or the system's ability to recognize it. Potential solutions include checking the SATA port connection, resetting the BIOS, or attempting a system repair.
    Here's a more detailed breakdown of potential causes and solutions:-


    Possible Causes:
    SSD Hardware Issues: The SSD itself might be faulty or not properly connected.
    SATA Port Conflict: If using an M.2 SSD, it might be conflicting with a SATA port on the motherboard.
    BIOS/UEFI Settings: The system might not be configured to boot from the SSD, or the BIOS settings might need to be reset.
    Driver Issues: The graphics driver or other relevant drivers might be corrupted or outdated.
    Operating System Issues: The operating system might be corrupted or have problems loading.
    Troubleshooting Steps:

    1. Check SATA Port:
      Ensure the SSD is properly connected to a functional SATA port on the motherboard.
    2. Reset BIOS:
      Resetting the BIOS to default settings can help resolve conflicts or incorrect settings.
    3. Boot into Safe Mode:
      Safe mode can help isolate driver issues or other problems that might be interfering with the boot process.
    4. Use Startup Repair:
      Windows has a built-in Startup Repair tool that can attempt to fix boot-related problems.
    5. Check Disk Management:
      In Windows Recovery Environment, check if the SSD is detected in Disk Management.
    6. Verify Graphics Driver:
      If the black screen persists after the operating system loads, try updating or reinstalling the graphics driver.
    7. Try a Different SSD:
      If possible, try connecting a known working SSD to see if the problem is with the original SSD.
    8. Consider a Clean Install:
      If all else fails, a clean install of the operating system on a new SSD might be necessary.
    ——————————————————

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful.