Predator Helios 16 won't boot, S/N unreadable, acer support refuses help

Michael1701
Michael1701 Member Posts: 1 New User
edited April 26 in Predator Laptops

SN is unreadable so Acer support will not help me.

Comes up with an error that there is a config issue. tries to self diagnose and fails, when trying to put it into safe mode, fails, Trying to reset also fails.

Was working fine yesterday.

None of the suggestions that I have found have worked in regards to powering off and on, holding the power button down, draining the battery.

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,418 Trailblazer

    Hi, if you are not concerned with the warranty, you can try a hard reset:

    Cmos.jpg

    Power drain + CMOS reset: Open the back of the laptop and disconnect the battery cable from the motherboard. Locate the CMOS module (with 2 twisted wires Red and Black under the fan, see picture above) and remove the coin battery. Shorten the +/- terminals inside the CMOS capsule for 2 seconds with a bended paperclip and put the coin battery back with the + sign facing up, close the CMOS capsule. Next, press the Power Button on the keyboard for 10-15 seconds and remove the RAM module(s) if you have a spare RAM module install that or replace the original module(s) firmly in the slot(s), after that reconnect the battery cable to the motherboard. Close the laptop, plug-in the adapter and try to boot.