AN16-41: my file explorer keeps freezing, what should i do?

nosh
nosh Member Posts: 4 New User

i tried full scan window defender, restart my laptop, yet it is still the same when i enter the download section in file explorer

Answers

  • Puraw
    Puraw ACE, Member Posts: 16,447 Trailblazer

    Hi, boot to Safe Mode and open File explorer, if no issues you have to find the program or driver that is causing the freezing with MSconfig.exe (Safe Boot) https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

  • Axxo
    Axxo Member, Ally Posts: 1,562

    If File Explorer keeps freezing, try restarting it in Task Manager or performing an SFC scan. You can also clear the File Explorer cache and history, and ensure your Windows OS is up-to-date. Additionally, consider disabling hardware acceleration, extensions, or your antivirus program as potential troubleshooting steps.
    Detailed Steps:

    1. Restart File Explorer in Task Manager:
      Press Ctrl+Shift+Esc to open Task Manager.
      Go to the "Processes" tab and find "Windows Explorer."
      Right-click and select "Restart".
    2. Clear File Explorer History:
      Open File Explorer.
      Click the three dots (...) and select "Options."
      Go to the "General" tab and click "Clear."
      Confirm by clicking "OK".
    3. Run System File Checker (SFC) scan:
      Open Command Prompt as administrator.
      Type sfc /scannow and press Enter.
    4. Update Windows:
      Go to Start > Settings > Update & Security > Windows Update.
      Check for and install available updates.
    5. Disable Hardware Acceleration:
      Open File Explorer.
      Go to the "View" tab and find the "Hardware Acceleration" option.
      Disable it.
    6. Disable Extensions:
      Go to File Explorer Options.
      Navigate to the "General" tab.
      Disable any extensions you suspect are causing the issue.
    7. Disable Antivirus:
      Temporarily disable your antivirus program to see if it resolves the freezing.
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