Title: Extremely Delayed Acer TV Repair – No Response After 2 Weeks. Plz help.

Jagadeesh_k
Jagadeesh_k Member Posts: 1 New User
edited April 20 in Gadgets & Accessories

Hello Acer Community,

I am facing a highly frustrating experience with Acer TV service. It has been over two weeks since I submitted my TV for repair, and I have received no proper update or resolution from Acer support.

Here’s what has happened so far:

I’ve been promised updates multiple times by phone and email—none were delivered.

One senior executive falsely claimed that a 20–25 day repair window is listed on the Acer website. When I asked him to show me, he disconnected the call.

I have sent multiple escalation emails—no response.

Latest response was a generic “we’ll get back to you” message with no timeline or useful information.

As of April 16, 2025, I am still in the dark, and customer support just keeps asking for “more time.”

This kind of service is unacceptable. I am requesting help from the Acer community moderators or any responsible contact from Acer India to take this issue seriously.

Job ID / Reference Number: AP25033000033
Contact Info: K. Jagadeesh, Phone - XXXXXXXXXX

Hoping someone from Acer truly listens here. If this remains unresolved, I will be forced to take this to consumer grievance boards and social platforms.

[Edited the content to hide personal information]

Answers

  • billsey
    billsey ACE Posts: 35,970 Trailblazer

    There is no one here that can act as a liaison between you and Acer support. We are all just other Acer users, not Acer employees. Part availability and service times are very country dependent as well…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.