ACER Nitro ANV15-41 - Black Screen-laptop screen will go black, keyboards still lit,still hear noise

Hi Everyone,

I'm wondering if someone can help me as I'm getting nowhere! I have an Acer Nitro v15 laptop which seems to have an odd issue where the laptop screen will go black. The keyboards still lit, I can still hear the noise when it boots however the laptops completely blank. When I plug the laptop into a monitor via HDMI it appears as normal and everything works perfectly fine. I've sent it for repair twice, the first time they claimed the EDP Cable wasn't seated correctly and re-seated it. The second time they told me they updated drivers. Both times they've come back from repair and the issues re-occurred. Windows has been reinstalled by me and even whilst it was reinstalling it was having the issue.

Anyone got any idea? Maybe motherboard? The odd thing is its very intermittent, sometimes the laptop screen will appear and work for hours on end without any issues and you'd forget it was even a problem then randomly it will happen when turning the laptop on. Acer Logo ALWAYS appears though before it then goes blank.

Laptop Specs:

AMD Ryzen 7 7735HS Processor

NVIDIA GeForce RTX 4060

16GB RAM

[Edited the topic title to include the topic issue.]

Accepted answers

All comments

Sharanji

@alexarch3rr

Do you get the black screen as soon as you turn On your laptop?
Do you hear the internal fan running?
Have you performed power reset to check the issue?
If not, try to perform a simple power reset and check the issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.

Sometimes the black screen problem keeps happening because fast startup is enabled on your computer.
While in Safe Mode, you can use the following steps to disable fast startup:
Open Control Panel. Click on System and Security. Click on Power options.
Select the Choose what the power button does link on the left pane.
Click the Change settings that are currently unavailable link.
Clear the Turn on fast startup (recommended) option.
Click Save changes. Restart your computer to complete the task.

alexarch3rr

https://community.acer.com/en/discussion/comment/1335995#Comment_1335995

I do hear fans, it works fine when plugged into a monitor so the laptop itself is running perfectly fine. Just nothing appears on the display.

Fast Startup is already disabled as I did that weeks ago to try and resolve. I don't believe the Acer Nitro I've got has a hole for that.

None of the above has worked

AnhEZ28

https://community.acer.com/en/discussion/comment/1336862#Comment_1336862

The Nitro V series has a battery reset pin hole underneath the laptop. Try to update the BIOS to see if it can resolve the issue.

alexarch3rr

https://community.acer.com/en/discussion/comment/1336950#Comment_1336950

I did this for the first time last night and so far so good… however I’ve been in this position before and I feel like it’s stopped working. My bios is on v1.15 however you’re correct it does have a pin hole and I’ve used it.

It’s been hardware tested a few times which made me feel like it is something like this but I feel like I’ve tried everything! Hoping this works

tribocv

@alexarch3rr your pc still working?

DISGRACED

https://community.acer.com/en/discussion/comment/1336960#Comment_1336960

I have the same prblm and someone suggested me to reset ec chip idk what is that so I am probably gonna contact acer support, if u find any solution please tell us here too

Damo85

This computer have a hardware failure constant crash or blackscreen ( need to use the pin on the back for reset the battery or screen doesnt turn on ). Most of all anv15-41 with geforce 4060 have the same issue I checked the comment on rating from customers from multiple website. Very dispointed cause I use to play on a Msi or the small Legion go and never had any problem. Whatever you will do can make the crash more or less happen but at the end you cannot play on it, maximum with no crash I had is 24 hours. I tryed all version for most important driver even reinstall windows 2 times, the problem is from the motherboard one guy got it changed by warrantie support and it fixed the problem.