Aspire 3 A315-59-53ER Why does the second memory slot not work?

Vegas7
Vegas7 Member Posts: 1 New User

Laptop has two slots, 8gb memory in one (no soldered memory). Bought 16gb and installed in slot where 8gb was and moved 8gb to second slot, powered up and laptop would not turn on. Removed 8gb and unit turned on. Is it that I can only use the one slot?